ProtectCommand: Failed to execute the command

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Backup fails with the message below. It always makes it to 5%. I have this happening on several machines. I also have the exact same config on other machines that work fine.
==========================================================
ProtectCommand: Failed to execute the command.
Additional info:
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190dd9e
Fields: $module : agent_protection_addon_vs
Message: ProtectCommand: Failed to execute the command.
--------------------
Error code: 1
Module: 149
LineInfo: 15b308bfdeeeb9e
Fields: $module : disk_bundle_vs
Message: Invalid parameters were specified.
--------------------
==========================================================
Acronis Backup & Recovery 11 Agent Core version=11.0 build=17437
==========================================================

Mar, 07/17/2012 - 22:46
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Messaggi: 20
Commenti: 26

Hello William,

Thank you for your post,

I will be more than glad to help you to resolve the problem.

To begin with, can you provide more details on the way how you conduct the backups on the affected machines?

Specifically:

1. What are the settings for the backup plans? If possible provide screenshots of the settings.

2. Were the backup plans created locally on each agent or they were created on AMS (centralized backup plans)?

3. What is the history of product or build installation on the affected machines?

4. Also, please try to:

a.) If machines is added to AMS, and the backup plan is centralized, then remove machine from the AMS. If not, proceed with step "b"

b.) On the affected machine - Issue "task zap" command in Acronis Scheduler Manager, to clean the tasks from Acronis Scheduler service. More information on that here.

c.) On the affected machine - Navigate to "C:\ProgramData\Acronis\BackupAndRecovery\MMS\TasksStorage" and delete all files which are located there. These will be task scripts, which also require cleaning.

d.) If machine was added to AMS, and the backup plan was centralized, add the machine back to AMS, wait for the backup plan to be deployed and check whether the issue is resolved. If machine was not a part of AMS, and backup plan was local - recreate the backup plan, and check whether the issue is resolved.

I will be looking forward to your answers.

Ven, 07/20/2012 - 00:41
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Commenti: 2

1) screenshots are attached
2) Locally on each agent
3) build 11.0.17437
a) not relevant
b) done
c) done
d) not relevant

After the task zap there was a file in the taskstorage directory. I removed it. I then opened the console and logged onto this machine and there was still a task there. I removed it and created a new one.

After all this same problem still happens.

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Lun, 07/30/2012 - 21:20
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
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Commenti: 166

 Hello William,

thank you for your reply and the information you provided. I will be glad to help you further with this issue.

As you have completely recreated the task and it still gives the same error, it is not likely the issue is with the scheduler, but with other backup settings. The only setting you have kept from from the old task is the personal vault you are using on the hidden share. Please check if the issue persists when you delete the vault and create it anew.

If the issue persists, please check the backups to a newly created personal vault:

  • locally on the machine
  • on a non hidden share
  • on a new hidden share

I will be happy to answer any other question you should have.

Gio, 08/02/2012 - 17:05
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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I changed the destination to a different hidden share and it worked. The only difference between the two was the name of the share. NTFS and Sharing permissions were the same. I guess for the time being I am all set. Thanks.

Lun, 08/27/2012 - 13:30
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Commenti: 1

I recently upgraded Acronis ABR 11 to 11.5 and have the same error occuring when trying to backup my own local drive to an external USB hard drive. I found Acronis Knowledge Base Article 41292 created April 9 2013and followed the "Solution" instructions. However this did not solve the problem. I noted in the Solution notes the text . . . . "Now all freshly created backup plans will run flawlessly", such a brave and bold statement to make especially when the solution did not solve the problem! As commented by some of the previous posts here, the backup starts and runs for about 10-15 seconds and gets to about 5% completed then fails.

Mer, 06/26/2013 - 04:54