Quantum Super loader 3 with ABR 11
So i have a quantum superloader 3 LTO-4 scsi tape autoloader for my backup system.
The server has all acronis components installed as it is the license server, management server and a storage node for the tapes.
Acronis recognizes the autoloader and knows how many slots there are in the autoloader but it things they are all empty with no tapes in them. has anyone else experienced this or have some suggestions how how to fix.
The only thing i can think if is i have not put barcode labels on the tapes. This is used so the autoloader can but a name to the tapes inside it, but windows backup will still work with this just fine even if the tapes do not have lables
when i try and do an inventory i it fails and this is what i get.
TOL: Command 'Full inventory' has failed.
Additional info:
--------------------
Error code: 3
Module: 309
LineInfo: 4a8728dc8a1c94f8
Fields:
Message: TOL: Command 'Full inventory' has failed.
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb819606
Fields: TraceLevel : 1
Message: TOL: Failed to execute the command. The 'Full inventory' command performs full inventory.
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb819606
Fields: TraceLevel : 1, $module : C:\Program Files\Acronis\ARSM\arsm.exe
Message: TOL: Failed to execute the command. The 'Full inventory' command performs full inventory.
--------------------
Error code: 2
Module: 336
LineInfo: e2f3e31de6156f14
Fields:
Message: Failed to perform full inventorying.
--------------------
Error code: 75
Module: 336
LineInfo: 6fe46ca646c74258
Fields:
Message: Failed to inventory the library.
--------------------
Error code: 1
Module: 100
LineInfo: 8eb95fc810f9fb30
Fields:
Message: Cannot open the device.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8bc
Fields: code : 2147942570
Message: The requested resource is in use
--------------------
I see the logs provided are reporting “The requested resource is in use” .
Please could you ensure there is no other backup software installed on your server and no windows services that are started that will try and access/use the tape library either. (You can check for the standard Removable storage service as well as any other backup applications you might have installed and try to “Stop” those services and try again.
i have a quantum superloader 3 LTO 6HH scsi tape autoloader for my backup system.
The server has all acronis components installed as it is the license server, management server and a storage node for the tapes. Acronis recognizes the autoloader and knows how many slots there are in the autoloader but it things they are all empty with no tapes in them. has anyone else experienced this or have some suggestions how how to fix.
Iventory has done so many times but still issue is remains ..
Hello Mohammed Ibrahim,
Thank you for your posting! First of all please make sure that your tape device is correctly recognised under Windows Device Management (without any warnings). I would also recommend re-attach the tape device and update firmware and drivers to the latest state. The detailed troubleshooting steps you will find in the following article: https://kb.acronis.com/content/45442
Thank you,