Recovery with Universal Restore interrupted for driver that is available???

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I tend to be wordy so here is my question: How do I get TIEW to use the pnp0C14 driver that I have made available to it during a restore? It says it needs it but won't take it when I browse to it. Detailed explanation below:

I am using Acronis True image Echo Workstation with Universal Restore to restore my Windows XP SP3 image to a brand new Dell Latitude E6400. Prior to imaging the notebook I booted it into Windows and ran Driver Max to make a backup of all of the installed drivers. The drivers are stored on a USB drive that is recognized by TIEW when it is restoring the image.

My problem is that the recovery halts at the very end because it is looking for **pnp0c14. I have found this driver, a WMIACPI driver, amongst the backups made by Driver Max but TIEW won't acknowledge that they are correct.

The first 2x I imaged the notebook I skipped this driver and had a world of problems with the notebook after it booted into Windows. The problems typically point to ACPI related issues and I almost fell over when I saw (during my 3rd attempt to image the computer) that the driver I skipped the first two times might actually be responsible for the errors I get after the image is restored.

So here's the question, how do I get TIEW to accept this driver? I know it's the right one.

I'm also open to a generic pnp0c14 driver but I can't find it. Any suggestions about how to make this work?

Thanks for your help,

MJ

Mer, 03/10/2010 - 14:47
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Hello Matthew,

Thank you for posting your question, I will be happy to help. 

It looks like you have specified the necessary drivers improperly. Before restoring the backup of your machine to a machine with dissimilar hardware, please make sure you have drivers for the hard disk drive controller or chipset drivers. These drivers are critical for booting the operating system.

You can download the drivers for your motherboard on the Vendor's web-site. Please note, if you downloaded the drivers in *.exe, *.cab, *.zip format, you should extract them first.

The driver files should have *.inf, *.sys or *.oem extension.

Please see this article for the step-by-step instructions. Perform the operation again and see if the issue remains. 

Please let us know the results, we should be sure that the program runs flawlessly. If the provided information is not clear or if you have any other question do not hesitate to post them and we will be glad to answer.

Thank you.

Ven, 03/12/2010 - 12:12
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