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[RESOLVED] Backup on USB Disks randomly fails

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I am backing up to changing USB-disks (one for each day of the week). The backup randomly fails, the following messages are in my backup-log:

Aktion mit der Partition '0-0' wurde abgebrochen.
Details:
Nicht genug Memory.

Fehlercode: 0x70002
Tag: 0x82DB9339B70C3B59
Zusätzliche Info:
--------------------
Fehlercode: 502
Module: 1
LineInfo: a164035b3ff39281
Felder:
Nachricht: Aktion mit der Partition '0-0' wurde abgebrochen.
Details:
Nicht genug Memory.

Fehlercode: 0x70002
Tag: 0x82DB9339B70C3B59
--------------------
Fehlercode: 2
Module: 7
LineInfo: 82db9339b70c3b59
Felder:
Nachricht: Nicht genug Memory.
--------------------

OS: Windows 2003 SBS, 4 GByte Memory
What kind of memory is reason (RAM?)
Any Suggestions? Thank You!

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Hello Dirk Szupryczynski,

Welcome to our forum and posting this error message. I am happy to assist you.

The cause for the described issue might be the desktop heap. Please follow the instructions from this article in our knowledge base to increase this setting.

Please let me know if you have additional questions.

Thank you.

Hello Peter Vigoureux,

thank you for your reply. We will walk through the instructions in the linked articles to resolve the problem. I have one question relatet to the article #10440: The Acronis build on our server seems to be the latest build for Ver. 10 (10.0.13762). In case the VSS is the reason for our problem, will the installation of "SnapAPI586" help although?

Thanks a lot!

Hello Dirk Szupryczynski,

Thank you for your quick reply.

In your situation, the SnapAPI 586 is already installed. There is no newer SnapAPI version available for your product.

If there is anything else, we can do for you, please let me know.

Thank you

Hello Peter Vigoureux,

we applied those settings described in the articles and upto today no more errors appeared in our backups. I think we can close this case.

Thank You for the help!