[RESOLVED] Error when backing up VM

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Dear all,

I have an urgent issue of not being able to back up a vm.
As attached is the error logs.

Find the solution here.

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errorlog.txt 3.19 KB
Mar, 12/11/2012 - 07:28
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Hello Johnson Ng,

Thank you for posting this issue in our forum.

First of all we need to localize the issue. Most likely the problem occurs during the snapshot of this VM. The snapshot creation process is handled on VMware side entirely, i.e. Acronis Backup & Recovery 11 just asks vSphere to create the snapshot and works with it once it is created. Therefore, please create a quiesced snapshot (without memory) of the affected VM right from the vSphere and see if you run into similar issues. Please check the screen shot attached (http://forum.acronis.com/system/files/privatemsg/quiescedsnapshot.png) illustrating the snapshot options (the same are called by Acronis Backup & Recovery 11). If that is the case, please get in touch with VMware support to figure out how to adjust the settings.

On our side, we can recommend looking at pre-freeze/post-thaw commands functionality provided by VMware tools, which may help to overcome this issue: http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1006671

The link to VMware Support is http://www.vmware.com/support/

If there is anything else, we can do for you, please let me know.

Thank you.

Mar, 12/11/2012 - 08:07
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 1
Commenti: 1

Thanks for the hint.

I took the snapshot with the option you provided. Theres error.
Then I uninstalled vmware tools and both snapshot and acronis backup works.

Mer, 12/12/2012 - 04:07