Restore on Adaptec 1430SA RAID 10 - only half disk size available

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I use an Adaptec 1430SA with 4 x 500 GB WDC SATA drives configured as a RAID 10
within a Fujitsu CELSIUS 470 Workstation.
When I boot the machine, the controller correctly shows ONE ARRAY of 931,25 GB

Then I boot Acronis Backup & Restore 10 (Build 10.0.11639) from a CD to restore a
backup image. When I start the disk manager of B&R 10, it show exactly half of the
capacity of that RAID array which is about 465 GB. I tried a restore of my backup
image, but that is (as expected) not bootable.

Any other RAID configuration works fine. I tried a mirror with 2 disks only - fine. I
created a stripe of all 4 disks with 1,8 TB (I wouldn´t really want to work with ;-) - fine!

Searching this forum, I couldn´t find any similar cases. So I have no more idea, what to do?

regards

Michaell Peters

Mar, 08/03/2010 - 14:31
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Hello Michael!

Welcome to our Forum, it's nice to have you with us! I entirely understand your concern and will do my best to assist you.

Unfortunately due to the lack of sufficient diagnostic information it's hard to identify the exact cause of the problem. Could you please gather the following data?

  1. Acronis Linux Report from the Bootable Media
  2. Acronis Report from Windows (problem machine)
  3. Acronis Info from Windows (problem machine)

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Mar, 08/03/2010 - 17:07
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Hi Yana,

thanks for the reply to my problem. Unfortunately I couldn´t give it a try before today.

I followed the description, mounted a FAT32 formatted USB device, created a sysinfo dir on that, but the sysinfo command then comes up with some errors:

sysinfo > /mnt/tmp/sysinfo/sysinfo.txt shows ->

CP: cannot stat ´/var/log/trueimage_setup.log´
CP: cannot stat ´/etc/fstab´
CP: cannot stat ´/tmp/*.hex´

I understand, what this is telling me, but no idea what to do ;-)

Regars

Michael

Gio, 08/05/2010 - 07:22
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Hello Michael,

Thank you for replying. Please let me assist you.

You can try the following commands:

# sysinfo
# cp /var/lib/Acronis/sysinfo/* /mnt/tmp
# umount /mnt/tmp

The file will be saved as: SysinfoOutput.tar.bz2

However, to make it more convenient for you, you can collect this information from the program GUI: For Acronis Backup & Recovery 10 Build 11345 and higher you can use Tools -> Collect system information menu.

If you need additional assistance, please let me know.

Thank you.

Gio, 08/05/2010 - 11:32
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