Revoked License keeps returning

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Hi All,

When I was 1st setting up Acronis on all my servers for the 1st time last year I accidently issued an ABR10 Advanced Server Virtual Edition license to a physical server. I was able to revoke the license in the Acronis License Server Management Console and then re-issue the physical server with another ABR10 Advanced Server license and all was ok.

My revoked ABR10 Advanced Server Virtual Edition License showed up as available again and was then re-issued to a Virtual Appliance on one of my ESX servers. Everything appeared ok on the license server and all backups were working well.

The problem I am having though is that every now and then the virtual edition license keeps showing up in the License Server Management Console as being issued to the physical machine it was originally installed on again. When this happens I have to go and revoke it again and re-issue it back to my virtual appliance.

Does anybody know if there is something I can do to fix this permanantly? Is it not revoking properly?

I need this fixed as whenever it happens all the VMs on my Esx fail to backup. Error doesn't give much information but I'm pretty sure its because my Virtual Appliance is no longer holding the license until I re-issue it again.

Any thoughts?

Thanks, McColls IT

Gio, 07/28/2011 - 00:25
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello McColls IT,

Thank you for your post. I will certainly help you with this issue.

I would like to ask you for additional information about the way you setup ABR 10 in your environment because it is not clear at the moment what causes it. Do you have by any chance a second Acronis License Server installed?

Is it possible to create a screenshot of the License Server when the license is tied to the physical machine? You can send it to me via a private message.

Please let me know if you have additional questions.

Thank you.

Ven, 07/29/2011 - 09:59
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