service_process.exe has failed

Hello everyone,

I am trying to back up my core server and i have received this error message.

does someone know how to help me?

Thank you for your help.

Roberto.

TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.
Additional info:
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb819606
Fields: TraceLevel : 1, $module : C:\Archivos de programa\Archivos comunes\Acronis\BackupAndRecovery\Common\service_process.exe
Message: TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.
--------------------
Error code: 640
Module: 64
LineInfo: a1d3981537c686e4
Fields: IsReturnCode : 1
Message: Failed to open the metadata directory.
--------------------
Error code: 36
Module: 64
LineInfo: 97675718d2b52ce2
Fields: path : administrador
Message: Failed to set the logon information for the backup location.
--------------------
Error code: 20
Module: 4
LineInfo: f35f747b3b21faee
Fields: function : WNetAddConnection3W, filename : \\192.168.1.22\backup
Message: Access to the file is denied.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8bc
Fields: code : 2147943726
Message: Error de inicio de sesión: nombre de usuario desconocido o contraseña incorrecta
--------------------