A strange bugs with bootable media

get a new bootable media from support, they have multiparam latest bootable media, which gets updated every 15 days.. it will solve ur issue.

Also, verify your image before initiating recovery

You can also try to copy that backup on ex-HDD and then try to restore, i have seen it working

If you look at my question, you can see that I have no problems with ex-HDD or any other storage place. But I do need to have it working from DVD.
I don't know how to get a bootable media from support - I do not see any link to this.

Hello Alex133 and Anubhav!

Thank you for opening the thread regarding this issue! Anubhav, thank you for your valudable assistance.

Dear Alex133, I understand your concern and will be glad to assist you with the case. Anubhav is right, this functionality should be working without any issues. I've checked our internal resources but there are not known problems that would match your description. So this situation requires investigation.

Most probably the issue is related to the issues with the meta folder creation. As you know during the backup the product also creates a meta folder where it stores all the information regarding the backup and the data it in. Later on during the recovery process the product accesses the image through the meta folder.

We have a possible workaround for the issue: install the latest build of the software (12457) and use the Echo-style naming (see "Name backup files using the archive name, as in Acronis True Image Echo, rather than auto-generated names (p. 197)" in the User's Guide). This style of naming the archive doesn't require meta folder creation, thus it may resolve the issue.

We would also appreciate if you could kindly gather the following data: 

1. Screenshot of the original backup plan
2. DVD-ROM model
3. What DVD disks are being used
4. *meta folder from the backup location (should be in the root folder)

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Thank you for your kind answer.
It makes me to overcome my lazyness and to take some new computers from the shelf :)
This strange issue does not exist with newer DVD-ROMs. And it does not depend on the naming style - I've tried old backups made with True Image also.
Sorry for bothering and thanks again.

Dear Alex133,

Thank you for your comment and clarification! I appreciate it.

It looks like a drivers conflict to me, though still it's hard to say for sure. Let's try the following then: 

I will send you a newer, updated bootable media via Private message in a minute with the instructions how to burn it onto the CD. You will try it with the DVD-ROM that you have. Should the issue persist, please gather Acronis Linux Report and send to me directly as a reply to the PM. I will forward it to the Development team so that they could take a look and make a custom ISO for you, if needed.

Hopefully this solution works for you. I'd appreciate if you could kindly keep us posted.

Let me know in case you need anything else.

Thank you!

Hello Yana,
I don't know if it's right to continue here, but I've made some experiments and got interesting resuls.
At first, the problem with this old DVD-ROM drive is in this drive itself and is not connected with any build of B&R. So, this is not a problem at all. It was simply bad luck to take an ancient computer fot this probe.
But I've found another problem. It seems to me, that B&R bootable agent can't use some of its features, when an archive is located on a read-only media, such as DVD disk. More specifically, it can't resize an archive to the different disk or partition size. A built-in DiskDirector Light doesn't work properly.
If I try do decrease (or to increase) a volume size (at any amount) and click OK, I get an error message:
'Failed to set the volume parameters
Code: 9,764,865(0x950001)
Lineinfo: 0x3F1F68EF07E395BA
Message: Invalid parameters were specified'
I've tried this with the bootable media that you've kindly sent to me, and with all the previous builds of B&R 10.xxx
I also tried archives made with the latest B&R and old archives, made with Echo Workstations. The things are the same.
Everything works fine when archives are on hard disks (built-in or USB).

I created an image that spans 13 CDs about a year and a half ago and now need to restore that image due to a hard drive failure. I'm having the same problem.

If I click 'Show TIB files', I can see necessary archive file, but after clicking OK, I get a message 'Cannot find the specified archive' Event code 0x00A10007.

Can I copy all of the TIB files from the CDs to a location on my network and have the recovery look at them there?

Any help would be great.

At least you can try :) Your success is quite probable. You may use some external USB hard drive also.

Alex, I just started the copy process. I'll let you know how I make out. What a pain this is. This is for a semi-critical system that has been done for 36 hours now.

Okay I copying 3 of the CDs I decided to try it before wasting more time copying all of them. I received the same message.

I need help please!

Hello Jeff and Alex!

Thank you for your comments!

Dear Alex! I'm glad to know that the issue with that particular DVD drive got solved (though I'm sorry for your DVD drive)), thank you for notifying me, I appreciate it!

You're right, in case the image is located on the DVD no resizing will be available. It was made for Customer's convenience: when restoring with resize from such media (especially when there are several disk with one image) the product will ask to swap the DVDs dozens of times. So as a workaround here we suggest to move all the parts of the backup to any other suitable location as a USB external drive or network shared folder, and perform restore with resizing from there.

Dear Jeff, thank you for reporting about the issue.

I'm very sorry for you've faced this inconvenience and had a bad experience. There can be several causes for the issue and we need to localise one, but before we start the investigation: have you tried to move all the parts of the backups to one folder on external drive or shared folder in the network? This may help to solve the problem.

Should the issue persist, please let us know the following information: 

1. Full name and build number of the product the image was created with
2. Full name and build number of the product you're using for recovery
3. Does the validation run fine or does it fails as the recovery process? 
4. Acronis Info from the source machine
5. Recovery log from the bootable CD

It will help us to localise the issue.

Should you have any additional concerns or questions - let me know, I will be glad to answer!

Thank you!

Hello Yana ,
Thank you for your answer.
I do not see any convenience in such a performance, of course. Having only one DVD disk is more convenient than one CD and one ex-HDD. :)
I have one archive of a Windows, with all necessary programs, installed and processed by the Sysprep utility.
This archive can be placed onto the same DVD-disk with bootable Acronis media. I use such a disk to clone system to various computers, brand new or repaired. So it's often necessary to resize this archive to a smaller HDD. This option was available in the TrueImage Workstation and it's a pity to see the lack of it in a new product line.

Dear Alex!

Thank you for your comment.

I find your opinion to be very reasonable and I completely share it: this functionality would be highly convenient. Unfortunately at the moment there's nothing can be done about it, but rest assured I've already forwarded your comment to the Development team. It will be definitely taken under consoderation, and our Development team will look into the ability to add and modify this option.

Thank you once again for sharing your feedback and concerns with us - it's very important for us. We do believe that every Customer's comment is giving us an opportunity to set things right. And since we incorporate this feedback into our approach, we will be better able to meet clients needs and thereby be more successful in our venture.

I'd also like to mention that basing on your scenario you need to have a product license for each machine you're restoring the image to: according to the Acronis License Policy you will need one license for one computer your are going to backup or recover. I'm absolutely positive that you do have 1 license per 1 machine, just leaving this note as a reminder for others who may visit this thread.

Please, should you have any additional comments or suggestions - don't hesitate to share them with us!

Thank you!

Dear Yana!
Thank you for you concern about this problem.
I'd like to know one detail about the licensing policy. If I have a pool of mashines and an appropriate pool of licenses, would it be legal to replace some old machines by new ones?

Dear Alex,

You're more than welcome, it's my pleasure.

Actually, according to the License policy, you can legaly replace a machine with the new one only in case the old one will never be used.

Such scenario may be not very convenient in some cases, so we do also have volume licenses and discount for big orders. These questions are processed with the help of Sales Department, so should you decide to contact them - let me know, I will find contacts of the Sales representative, responsible for your area!

Thank you!

Many thanks, now everything is quite clear to me.

Good day.

I am having this same issues, and this is the only area on the Acronis site I am able to find any information about this.

As a test, I'm using the bootable media to create an image, then when I try to attempt a restore, I am unable to see the files when I browse for archives. The only way I can see the files are when I click "see TIB files". When I select the file on the first (of 3) DVD-R disks, it returns the error code "0x00a10007" and says it can't find the archive file.

I contacted phone support, but the technician wasn't able to truly explain what was going on the issue it still unresolved. It was recommended that I transfer the archives to a USB drive, but these are huge files (4.5 GB per DVD) and I don't have one that large handy.

If restoring from images burned to a DVD-R isn't supported, how can I back up information from large hard drives on non-networked computers? My main reason for purchasing Acronis this past weekend was to do this very thing for a customer and now I'm not sure this is going to work.

This is very frustrating and any assistance you can provide would be appreciated.

Regards,
Scott McBride

Good day.

I have found a workaround, but still no idea why the bootable media won't recognize a newly created set of DVDs.

My target was a virtual PC environment, so I created a blank virtual hard drive and set the image files onto the virtual hard drive. From there, I created a new target virtual hard drive and restored the image to that (using Universal Restore) and it worked like a champ.

My customer is happy, and I'm a happy Acronis customer. The "universal restore" option is worth its weight in gold to me and well worth the purchase price of the B&R software.

Still don't know why the bootable version would throw error 0x00a10007 and not recognize the archive files, but I've gotten what I needed. In the future, I will avoid using DVDs to restore from and use something like a USB external drive or large thumb drive instead.

Question: does Acronis require read access to the drive it's restoring from? If that's the case, then that would explain why it wouldn't read the archive files from the DVDs as archives (it would see them when I clicked show TIB files, but wouldn't do anything with them).

Thanks and best regards,
Scott McBride

I spent the last hour with Acronis technical support (phone number is getting harder and harder to find, and to think of the thousands I've spent paying for this customer "support"!!!). Only to be told to validate my backup on my DVD, which I already explained was not working, so of course it would not validate... Regardless, I event went to the boot environment, put the boot disc, went to validate, and to my surprise (drumroll), it would not validate! I was referred to the other link which I was instructed to follow (to validate the backup?!), which we already covered in previous sentences....; if it doesnt recover, why would it pass validation?

I'm trying to nail down which build this started happening... right now, I know 10.0.12703 is affected. Going back to my last build and will update this...

I was starting to believe that its the boot media causing the problem, and it does not help that there is only one boot media available for download. The one I trusted the most was the one I received via email, which was not on the site ;(.

However, if its the boot disc causing the problems, then why would I get the same error from inside the application itself in the operating system? :(

Hello Scott and Michael,

Thank you for your comments.

Scott, I am glad that you were able to resolve the issue. Unfortunately, it is not clear at the moment why it occurs, quite possibly there is an issue with the .meta folder, it got corrupted or deleted.

Michael, I am sorry for the inconvenience. If it is imperative to you to restore backups located on DVDs, please try the following workaround:

1. Since the .meta folder is located on the DVD, it cannot be recreated and validation will fail.

2. Copy the backups to an internal hard drive, run validation again and re-burn the backups to DVDs with the .meta folder.

3. You can also check this KB article for additional information.

You also mentioned that the bootable media for previous builds worked for you, can you let me know which one and I will send it to you.

Please let me know if you have additional questions.

Thank you.

Anton

I am nearly sure that its the media. I have attempted to recover images, to include known good/validated/delivered server systems to my end user from the last 3 years... and none work using my current Verbatim DVD-DL media (burned at 2.5x, and 8x). This includes BnR10, and ATI9. I know all of these images were good.

I will try the backup to external/internal HDD, run validation, then burn. cross yer fingers.

UPDATE:
with validation, still fail

with validation and export = fail

Hello Lamini,

Thank you for replying.

One of our Senior Expert support engineers just sent you an e-mail regarding this issue. I am confident that we will get to the bottom of this problem.

If you have other questions or issues, please let me know.

Thank you.

I will check, and thank you.

I have tried about 4 different brands of media... and at least 4 different drives to burn with, from 2.5x to 8x speeds.

Can we move this to the issues forum by any chance? :P

just so we are all on the same page... I have taken the time to backup/recover to optical media on nearly all B&R10 Server for Windows images. None of them work. my test setup has a previous version of the Acronis server for windows application which has been used for a couple years; replaced that with B&R10; no worky. Here are some of the other discussions related to this that verify this has not been resolved (however, tech support states unable to duplicate your issues":

http://forum.acronis.com/forum/7412
http://forum.acronis.com/forum/9987
http://forum.acronis.com/forum/14456

my bad; double post; cant delete ;(

After over two months worth of emails/troubleshooting, we ended up where Anton had left off:

"You're right, in case the image is located on the DVD no resizing will be available. It was made for Customer's convenience: when restoring with resize from such media (especially when there are several disk with one image) the product will ask to swap the DVDs dozens of times. So as a workaround here we suggest to move all the parts of the backup to any other suitable location as a USB external drive or network shared folder, and perform restore with resizing from there. "

In other words, we're back to square one, or "Thu, 2010-09-23 07:17". Not all environments support use of USB or network recoveries.

Have the same problem:

Event Code: 0x00A10007
Code: 10,551,303(0xA10007)
Line Info: 0xA110F03A4AA48DB3

I have used 3-4 generations of TI products. I typically prefer to use the bootable media for backup/recovery. I wanted to test backups made with previous versions of TI (True Image Echo Workstation, in this case), but can't open or restore them. BR10 Advanced Workstation (latest build/downloaded boot media/update 4/b13544) thinks the archives are corrupt. (despite the fact that those archives are specifically listed as compatible for recovery with BR10)

As a test, I booted from the TI Echo bootable media (2 different builds), and both of them recognized the archives fine.

I tried to validate the archives/backups to create a .meta folder and that didn't work either. (ie as per kb article 16049) Bear in mind that these archives are NOT stored on optical media - it is on a read/write network share, all split archives located in same folder.

So much for "Compute with Confidence". I guess we all need to keep copies of every single build ever made by Acronis, in case we need to restore something. And hope that old software supports the new hardware we may need to restore it to.

Phil Koenig wrote:

Have the same problem:

So much for "Compute with Confidence". I guess we all need to keep copies of every single build ever made by Acronis, in case we need to restore something. And hope that old software supports the new hardware we may need to restore it to.

I have a copy of each and every single build, you bet. This is a part of my systems operations, and only us users would know the seriousness of this.

I do have a workaround for the inability of the ability (according to Acronis documentation) that BR10 advertizes regarding backup/recovery to optical media. In a nutshell, its called downgrading to what works.

As a side note, even while the newest build (10.13544 I believe) advertises this was fixed according to the release notes (not exactly clear about it). Nope, was not. While it is not published here, the word is, it wont be fixed on BR10. This applies to the home/enterprize BR products as I ran into the same issues on the home products as well, BRwhatsoever does not support backup/recovery using optical media.

Acronis, while I understand you wish to be working on the newest trends, be it clouds or virtualization and whatever buzzwords I'm tired of hearing of, do not forget to test the most basic functions during your software validation process, such as backup/recovery to optical media. It is a bit extreme when I search your documentation and out of hundreds of pages, the term "optical media" does not return results. If you do not support it, clearly, in big font, red, bolded, underlined, state that you do not support it and we can just forget this whole mess.

Same error, but when trying to restore from an offsite drive

Event Code: 0x00A10007
Code: 10,551,303(0xA10007)
Line Info: 0xA110F03A4AA48DB3

Also get

Event Code: 0x00A10007
Code: 10,551,303(0xA10007)
Line Info: 0xA0F87A51D6F9CCF1

We are using Backup V4.0
Recovery disk is from http://vsaupdate.kaseya.net/components/backup/v10/RecoveryBoot.iso
I am able to mount the drives but not restore from them

Any help on this would be greatly appreciated