task freeze into "running" state

Hello Jerome!

Thank you for joining us on Forum, we're glad to have you with us! I understand your concern and will be glad to help!

This is a Scheduler glitch: one of the tasks got stuck in the registry. Please perform the following actions to resolve the problem:

1. Download Acronis Scheduler Manager. Open command prompt (Start -> Run -> cmd); run schedmgr.exe and issue the following command:
   task zap
   This will erase all traces of the tasks.
2. Update Scheduler as mentioned in this article
3. Reboot the machine
4. Recreate the tasks

Should it persist, please gather Acronis Info from machine in quesiton. After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Hi Yana,

Thanks for your help. Do I have to perform these actions on my management server or on my machine with the problem ?

Best regards,

It seems that the case 13242 is the same as mine.
I can't contact support because my license product is registered in your system for my collegue who is actually in holidays.
Could you tell me how I can contact support without register my products ?

Best regards.

It seems that the case 13242 is the same as mine.
I can't contact support because my license product is registered in your system for my collegue who is actually in holidays.
Could you tell me how I can contact support without register my products ?

Best regards.

Running into the same issue on my Acronis Management server. Acronis support has me running in circles with no result. have you found a solution to this problem.

What I do when the problem has occured, I removed the machine from the console Acronis and I add it. It have fixed the problem !