Trial, can't install

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Hello,

I just found 1 article about this and the suggested resoultion "redownload the installation files" didn't work.

We have a couple of errors with TI Echo 9 and we want to try BaR 10 before updating because we evaluate some alternatives. I have chosen "Install trial version" (i use the german version; maybe the text is different) and the installer asks for the license key. I have copied the license key from the website, from the serial.txt and typed it in manualy but the "Next" button is disabled.

It's really annoying evaluating software that causes headache before it installed ;)

Our test environment: Windows Server 2008 R2 Std (German)based on ESXi 4.0, 4 Gig RAM, connected a 1TB NAS. This reflects our production environment based on vSphere 4.

Windows Server 2008 R2 and the use of virtual servers is our company policy, other operating systems and physical servers are not possible. Hopefully this has nothing to do with this license issue.

Thanks,
Andreas

Lun, 01/18/2010 - 14:34
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Hello Andreas I,

Thank you very much for your post. I will definitely assist you in resolving this issue.

From the symptoms that you describe and after checking your Acronis account, it looks like you are trying to install Acronis Backup and Recovery 10 Advanced Workstation trial on your Windows Server 2008. Unfortunately, this software will not install on a server operating system, that is why the next button is grayed out.

Acronis Backup and Recovery 10 Advanced Workstation supports the following operating systems:

  • Windows 2000 Professional SP4/XP Home Editions/XP Professional SP2+
  • Windows XP Professional x64 Edition
  • Windows Vista - all editions
  • Windows 7

You can check the full list of operating systems that Acronis Backup and Recovery 10 supports in this Knowledge Base article.

You can download the trial version of Acronis Backup and Recovery Advanced Server from your Acronis web-account by clicking on the following link and pressing Download Free Trial. You will be given a serial number and an installation file.

Please let me know if you have any other questions.


Gio, 01/21/2010 - 20:45
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