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Trying to Export backup to external mapped drive and getting an error

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Trying to export a full backup and some incrementals to an external mapped drive that we also use to back up to but am getting an error - "Failed to save the archive metainfo. You either do not have write access to the folder or it is unavailable at the moment."

I can open the drive and see that there is nothing on it. Any assistance would be appreciated. Thank you

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Hello Jeanne,

thank you for your posting!

Acronis Backup and Recovery doesn't support mapped drives. Please use a UNC path to access a network folder.

Also please check if you use right credentials to access the share.

Thank you.