Unable to image server using ABR Server V10

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Beginner
Messaggi: 6
Commenti: 8

I have a problem trying to image a server that is in a workgroup/domain environment and wondered what is going wrong.

The server trying to be imaged is on the domain but the local applications that run on it require it to be logged on locally as the local administrator.

The server once logged in locally as the local admin then has a mapped drive to a server share using domain admin priviledges (image to be created on a remote NAS)

The software was installed using the local admin account and personal vaults & backup jobs have the domain account credentials assigned to them. I have also tried creating the jobs with the local admin credentials also.

When i try and run the backup regardless of the account credentials - i get the error message 'Failed to run the task'

Code: 589,920(0x90060)
Lineinfo: 0xD6E6B1A4069CA504;
Module: C:\Program Files(x86)\Acronis\BackupAndRecovery\mms.exe
Message: Failed to run now: task timeout is over.

If i expand on the error by looking in the logs i get the following below.

Task 'Full backup ('once later' scheme)' failed: 'Failed to open the metadata directory.
Additional info:
--------------------
Error code: 640
Module: 64
LineInfo: a1d3981537c6870c
Fields: IsReturnCode : 1, $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Message: Failed to open the metadata directory.
--------------------
Error code: 36
Module: 64
LineInfo: 97675718d2b52ce2
Fields: path : domain\administrator
Message: Failed to set the logon information for the backup location.
--------------------
Error code: 20
Module: 4
LineInfo: f35f747b3b21faee
Fields: function : WNetAddConnection3W, filename : Y:
Message: Access to the file is denied.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8bc
Fields: code : 2147943602
Message: The local device name has a remembered connection to another network resource
--------------------'.

I have even tried to uninstall the software and logged onto the server with the domain admin credentials and re-installed the software, but i still get the same problems as above.

Has anyone came across an issue like this and if so how did they fix it?

Regards

Duncan

Gio, 10/13/2011 - 13:11
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Frequent Poster
Messaggi: 159
Commenti: 518

Hi Duncan

I see in the error it’s reporting it’s not able to connect to drive ‘Y:’ as you say this is most likely a mapped network drive you are trying to backup to which is not possible as network drives in a Windows environment are user specific (Eg, the admin user might have that drive mapped but a service account, storage node user..etc..etc.. will more than likely not have that same drive mapping)

If this is the case please use the full UNC path instead of a mapped network drive. Acronis needs to run as its own user to ensure you get a backup weather you are logged into your PC or not. Due to this it’s always best to use the full UNC path name eg, \\NETWORKDEVICE\NetworkShare, this should fix up the error you are getting above.

Please let us know if you need any more assistance.

Ven, 10/14/2011 - 00:35