Using Advanced Server to install Workstation - Licensing error?

Hello Ido!

Welcome to our Forum, we're glad to greet you here! I understand your concern, and will be glad to help!

Unfortunately due to the lack of sufficient investigation information it's hard to identify the exact cause of the problem. I would appreciate if you could kindly provide us with the MSI log and Windows System Information from the problem machine, alongside with the schreenshot of the license server.

This information will help us to localize the problem, and find an appropriate solution for it.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Hello Yana,

Thank you for the fast reply!
I have attached a screen shot of the license server, the log file and the nfo file.
Your help is much appreciated!

Ido

Dear Ido!

Thank you for the info provided!

According to the log, the product can connect to the License Server, but on the License check it fails to find an available one. I've checked the rest of the information, and can see that you're trying to install on a Server 2003, using a Workstation license.

Unfortunately, Acronis Backup and Recovery Workstation editions doesn't support Server OS. You can find the list of supported OSes in this KB article: it specifies supported operating systems for each components of Acronis Backup and Recovery.

Let me know if you have any questions or concerns - I will be glad to address them.

Hi Yana,

Thank you again.
Is there a way to use the server to backup Windows 2003/2008 servers? Is there an agent with a different license at all?

Thank you,
Ido

Hi Udo!

Sure, we do have a product that support Windows Server remote backup. It's almost identical to Workstation, and the main difference is that it does have support for Server OS : Acronis Backup and Recovery Advanced Server.

You can find the trial version here, and all User Guides here.

Since this solution cannot be called cheap one, I would advise you to contact our Sales department. I will send you the Sales Representative contacts via Private message.

Please let me know in case you need anything else - I will be happy to help.

Thank you!