The credentials for location 'bsp://*.*.*.*/bkp' are not specified
Good morning, everybody. Problem with the backup plan in Cyberprotect 12.5: it cannot log in to the storage under one particular AD user. We have two AD users with nearly identical rights, both are domain admins, for me and my colleague. And while I try to insert into the plan my credentials, I've got an error when the backup is running:
The credentials for location 'bsp://192.168.34.192/bkp' are not specified.
Additional info:
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Error code: 20250646
Fields: {"$module":"mms_vsa64_27018","CommandID":"D332948D-A7A9-4E07-B76C-253DCF6E17FB"}
Message: TOL: Failed to execute the command. План резервного копирования "DC Backup"
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Error code: 20250646
Fields: {"$module":"agent_protection_addon_vsa64_27018","CommandID":"D332948D-A7A9-4E07-B76C-253DCF6E17FB"}
Message: TOL: Failed to execute the command. План резервного копирования "DC Backup"
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Error code: 20119593
Fields: {"$module":"agent_protection_addon_vsa64_27018"}
Message: Не удалось выполнить команду.
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Error code: 20250677
Fields: {"$module":"agent_protection_addon_vsa64_27018","FailCount":2}
Message: Действия 2 завершились сбоем. Отображено одно из них.
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Error code: 20250646
Fields: {"$module":"service_process_vsa64_27018","CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4"}
Message: TOL: Failed to execute the command. Резервное копирование
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Error code: 20250646
Fields: {"$module":"gtob_backup_command_addon_vsa64_27018","CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4"}
Message: TOL: Failed to execute the command. Резервное копирование
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Error code: 262164
Fields: {"$module":"disk_bundle_vsa64_27018","ResourceAddress":"bsp://192.168.34.192/bkp","ResourceName":"bsp://192.168.34.192/bkp","ResourceType":"location","UserName":"\u0002@38AC18BE-E274-24C8-19C3-20B63081DFCF:88C59064-A214-A4B6-8679-69BB75616D5A"}
Message: Запрещен доступ к файлу.
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Error code: 262164
Fields: {"$module":"disk_bundle_vsa64_27018","ResourceAddress":"bsp://192.168.34.192/bkp","ResourceName":"bsp://192.168.34.192/bkp","ResourceType":"location","UserName":"spb\\a_matveev"}
Message: Запрещен доступ к файлу.
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Error code: 10092552
Fields: {"$module":"disk_bundle_vsa64_27018","ASNAddress":"192.168.34.192","ASNPort":0}
Message: Не удалось подключиться к узлу хранения.
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Error code: 196712
Fields: {"$module":"asyncipc_vsa64_27018"}
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Error code: 196610
Fields: {"$module":"storage_server_vsa64_27018"}
Message: LogonUserFailed
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Error code: 65520
Fields: {"$module":"storage_server_vsa64_27018","code":2147943711}
Message: Вы не можете войти в систему с этими учетными данными, так как ваш домен недоступен. Убедитесь, что устройство подключено к сети организации и повторите попытку. Если вы ранее входили в систему на этом устройстве с другими учетными данными, вы можете войти в систему с этими учетными данными
When my colleague inserts his own credentials in this same backup plan, all is working correctly. Can you tell me what can be the case?
Hello! Problem solved. Storage server has lost connection to the AD due to the network misconfiguration. And while my collegue has been logged in on the server previously, therefore his credentials were stored in the local cache, my was not.
Dear Andrei Matveev,
Thank you for the update. We are happy to hear the problem was resolved.