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No backup past Windows 10 build 19042

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Hi everyone,

I have a license for Acronis Cyber Backup 12.5. As the performance on a lot of my VMs was super weak, I wanted to update from version 16363 to 16545. Though, I have recognized, I cannot create a backup plan for machines with windows 10 higher than build 19042. This is a known behaviour and acronis simply recommends upgrading to Cyber Protect 15. As I dont have a subscription license, I simply cant upgrade my existing license. So I need to find a different way. I was thinking of downgrading to a version in between, but I cannot find any installer for older builds. 

Has anyone else had this problem before? How did you solve it?

Thanks in advance

F.

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Hello Andrea!

Welcome to the forum.

Please check this KB with the direct links for older builds: https://kb.acronis.com/content/71847

Please let me know if this helped.

Thanks.

Hello Andrea!

You don't need a subscription licence to be able to upgrade to a newer version, *if* you have active maintenance for it.

There is no downgrade path that I know of, but reinstalling a backup agent to an older version shouldn't be an issue.

-- Peter