Acronis Backup 12.5 - Agent instalation Error
Hi,
Have problem to instal acronis backup agent 12.5 (12.5.13400) from AMS console to one windows machine.
Got error. Do you have solution?
Error
Command has failed. Command=Remote installation; tenantID=00000000-0000-0000-0000-000000000000
The operation has failed with result '1602'.
--
The operation has failed with result '1602'.
MODULE309
MESSAGECommand has failed. Command=Remote installation; tenantID=00000000-0000-0000-0000-000000000000
Additional info:------------------------
Error code: 61
Module: 309
LineInfo: 0x4A8728DC8A1C9584
Fields: {"$module":"management_server_vsa64_13400"}
Message: Command has failed. Command=Remote installation; tenantID=00000000-0000-0000-0000-000000000000
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819597
Fields: {"CommandID":"8F2647A6-33E4-400D-BE39-561E2C91CC2F","$module":"management_server_vsa64_13400"}
Message: TOL: Failed to execute the command. Remote installation
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819597
Fields: {"CommandID":"8F2647A6-33E4-400D-BE39-561E2C91CC2F","$module":"remote_installation_addon_vsa64_13400"}
Message: TOL: Failed to execute the command. Remote installation
------------------------
Error code: 140
Module: 69
LineInfo: 0x448BB490B35D352F
Fields: {"$module":"remote_installation_addon_vsa64_13400"}
Message: Request to the remote installation service has failed. This may indicate a connection failure.
------------------------
Error code: 101
Module: 69
LineInfo: 0x7908898A724E7C41
Fields: {"$module":"acroinst_vs_s_13400"}
Message: The operation has failed with result '1602'.
Hi,
Thanks for your help. How user can cancel installation if installation goes from management server and it is actually unattended if I am right?
Best,
mmilis
Hi,
for example, an end-user could kill the msiexec.exe process. However, to find what has happened in your situation, I recommend that you re-attempt the installation, reproduce the issue and collect MS Installer logs and share them here for analysis.
Hi,
Sorry for late response. Problem raised because there is no enough free space on client HDD. After clean up of HDD installation pass as expected.
Thanks for your time and help.
Best,
mmilis
Hello mmils,
thanks for sharing the outcome - it will be helpful for other Acronis backup users.
Hi,
Maybe it will help to other users but I believe that most helpful will be if development team make some improvement and make errors more understandable specially this kinde out of space on hard drive, is that so hard in these days?
Best,
mmilis
Hi,
I had some syntax issue, now my devices are correctly registered.
I have an other issue, I want to do a plan to save a group of devices, but on some of them, I want to exclude drive D: (not on all of them). Where is this option? (in v11.5, there was an explorer and I could uncheck disk I didnt want to save)
Hello Germain Jacquinet!
To my knowledge excluding things is not possible for entire machine/disk backups. I achieved this by configuring another plan that's of type "Disk/Volumes" instead of Entire machine. Then I set [Disk 1] as the source of backups where I didn't want to include the second drive. Though it's not immediately obvious you can also change the disk number to whatever in case you need to.
-- Peter