Backup 12.5 std - Can not login to Backup Console
Hi!
After a new clean, no upgrade, installation of Backup 12.5 I can open the console Sign In window but I can not sign in even though I am logged in on the computer as Administrator.
Tried to enter User Name (Administrator) and password (*****) and get the answer: Username or password is incorrect. I know it is correct...
What to do?? Please help :)
Hi,
thank you for answer Vasily. The installation is done on a new small Lenovo TS140 server with only Windows 2012 r2 server installed in a workgroup constellation, no Active Directory and no other servers involved.
All Acronis services are running. The Backup Monitor - Open Backup Console opens a correct Sign In window at the address http://PPW2012S:9877/ but then it is not possible to come any further. If I hit the Sign In button the login side turns white for a while then it returns to the Sign In window again...
Perhaps uninstall and install again could solve the problem??
Kind regards
Lasse
Hi,
Have you tried using some other web browser instead of IE? Also does login from browser running on another machine via http://IP_address:9877 URL works (e.g. use IPv4 address instead of hostname)? Other than that it's hard to advise anything without checking the log files I'm afraid.
Thank you.
Hi Vasily
As I could not get things working I decided to start all over again.
I reinstalled server OS 2012 r2 and then installed Firefox as standard web browser before installing Acronis 12.5 and now everything is up running just fine :)
Thank you for your efforts to help, I will come back soon in another thread about Cloud storage.
Kind regards
Lasse
Same issue and no resolution. Just started a trial of Acronis Backup 12.5 and am unable to login to the Backup Console. The error message states my local admin account "is not allowed to access the management server."
I have tried adding this user to every single Acronis group on the local server, and after a reboot, same result.
Not a very great start to the trial.
Kevin,
The issue is likely related to WMI problems on particular machine if the log from \ProgramData\Acronis\AccountServer\Logs\ contains messages similar to below one:
2017/12/04 20:18:43 [E] (entry.go:204) DefaultAccessPolicies: Can't find group <Acronis Centralized Admins>: lookupSID: SearchLocal: failed to query groups with <SELECT Name, Domain, SID FROM Win32_Group WHERE LocalAccount = True AND (Name like'%Acronis Centralized Admins%')>: Exception occurred. (Invalid class )
The issue is that the Acronis Centralized Admins group cannot be found through WMI query which doesn't return valid output. To confirm please execute the following WMI query via PowerShell or by running Start->Run->wbemtest->Connect...->Query... :
SELECT Name, Domain, SID FROM Win32_Group WHERE LocalAccount = True AND (Name like'%Acronis Centralized Admins%')
The output from this query should look as follows (example):
If there is no valid output returned then WMI diagnostic tool should be run on the machine.
Thank you.
Received identical query results.
The log file contains the following:
2018/02/13 17:04:49 [D] (entry.go:179) connector=2 Form-based AUTH Login: {S-1-5-21-1115855584-1547457048-4131844348-1014 COMPUTER_NAME_REDACTED\Acronis false [S-1-5-21-1115855584-1547457048-4131844348-513 S-1-1-0 S-1-5-114 S-1-5-21-1115855584-1547457048-4131844348-1016 S-1-5-21-1115855584-1547457048-4131844348-1017 S-1-5-32-545 S-1-5-32-544 S-1-5-32-551 S-1-5-2 S-1-5-11 S-1-5-15 S-1-5-113 S-1-5-5-1-3552819561 S-1-5-64-10 S-1-16-12288] []}
2018/02/13 17:04:49 [E] (entry.go:205) Failed to finalize login: APP_LOGIN_INSUFFICIENT_RIGHTS
2018/02/13 17:05:10 [D] (entry.go:179) connector=2 Form-based AUTH Login: {S-1-5-21-1115855584-1547457048-4131844348-1001 COMPUTER_NAME_REDACTED\***LOCAL_ADMIN_USERNAME_REDACTED*** false [S-1-5-21-1115855584-1547457048-4131844348-513 S-1-1-0 S-1-5-114 S-1-5-21-1115855584-1547457048-4131844348-1016 S-1-5-21-1115855584-1547457048-4131844348-1017 S-1-5-32-544 S-1-5-32-545 S-1-5-2 S-1-5-11 S-1-5-15 S-1-5-113 S-1-5-5-1-3552835667 S-1-5-64-10 S-1-16-12288] []}
2018/02/13 17:05:10 [E] (entry.go:205) Failed to finalize login: APP_LOGIN_INSUFFICIENT_RIGHTS
Kevin,
There should be additional messages in the log before the actual error which would reveal the root cause. It's hard to advise anything specific without checking the diagnostic information unfortunately. I'd recommended to contact our support team for further assistance.
Thank you.
I see the same behavior as Kevin. Acronis Backup 12.5 installed on a member server (2012 R2) in an AD domain.
If I click Login, I get the failure. If I type the same credentials manually, I get logged in properly. Happens in both Chrome and Internet Explorer, while Firefox prompts directly for credentials after clicking the Login button.
The log entries look as follows:
2019/12/12 07:45:21 [D] (entry.go:179) connector=1 Windows Integrated Logon SSPIConnector: Login: no auth header, initiating NTLM...
2019/12/12 07:45:21 [D] (entry.go:179) connector=1 Windows Integrated Logon SSPIConnector: Login: payload parsed, check server context: false
2019/12/12 07:45:21 [D] (entry.go:179) connector=1 Windows Integrated Logon SSPIConnector: Login: sending challenge...
2019/12/12 07:45:21 [D] (entry.go:179) connector=1 Windows Integrated Logon SSPIConnector: Login: payload parsed, check server context: true
2019/12/12 07:45:21 [D] (entry.go:179) connector=1 Windows Integrated Logon SSPIConnector: userName: FARBO\Administrator, userGroups: [S-1-5-21-2037869627-3972477027-1570937222-1017 S-1-5-21-2037869627-3972477027-1570937222-1023 S-1-5-32-544 S-1-5-21-2037869627-3972477027-1570937222-513]
2019/12/12 07:45:21 [D] (entry.go:179) connector=1 Windows Integrated Logon SSPIConnector: id: &{UserID:S-1-5-21-1605391533-228837673-2086260074-500 Username:Domain\Administrator Email: EmailVerified:false Groups:[S-1-5-21-2037869627-3972477027-1570937222-1017 S-1-5-21-2037869627-3972477027-1570937222-1023 S-1-5-32-544 S-1-5-21-2037869627-3972477027-1570937222-513 S-1-5-21-1605391533-228837673-2086260074-513 S-1-1-0 S-1-5-21-2037869627-3972477027-1570937222-1015 S-1-5-21-2037869627-3972477027-1570937222-1017 S-1-5-32-559 S-1-5-32-545 S-1-5-32-574 S-1-5-32-544 S-1-5-14 S-1-5-4 S-1-5-11 S-1-5-15 S-1-5-5-0-27593406 S-1-2-0 S-1-5-21-1605391533-228837673-2086260074-512 S-1-5-21-1605391533-228837673-2086260074-3724 S-1-5-21-1605391533-228837673-2086260074-520 S-1-5-21-1605391533-228837673-2086260074-3713 S-1-5-21-1605391533-228837673-2086260074-1121 S-1-5-21-1605391533-228837673-2086260074-519 S-1-5-21-1605391533-228837673-2086260074-1255 S-1-5-21-1605391533-228837673-2086260074-1122 S-1-5-21-1605391533-228837673-2086260074-3122 S-1-5-21-1605391533-228837673-2086260074-518 S-1-5-21-1605391533-228837673-2086260074-3154 S-1-5-21-1605391533-228837673-2086260074-3269 S-1-5-21-1605391533-228837673-2086260074-3143 S-1-5-21-1605391533-228837673-2086260074-3152 S-1-5-21-1605391533-228837673-2086260074-3147 S-1-5-21-1605391533-228837673-2086260074-1267 S-1-18-1 S-1-5-21-1605391533-228837673-2086260074-3162 S-1-5-21-1605391533-228837673-2086260074-4616 S-1-5-21-1605391533-228837673-2086260074-572 S-1-5-21-1605391533-228837673-2086260074-3164 S-1-5-21-1605391533-228837673-2086260074-4618 S-1-5-21-1605391533-228837673-2086260074-5129 S-1-5-21-1605391533-228837673-2086260074-5128 S-1-5-21-1605391533-228837673-2086260074-3661 S-1-5-21-1605391533-228837673-2086260074-1137 S-1-16-12288] ConnectorData:[] IdpType:SSPI}
2019/12/12 07:45:21 [D] (entry.go:179) connector=1 Windows Integrated Logon SSPIConnector: Login: &{UserID:S-1-5-21-1605391533-228837673-2086260074-500 Username:Domain\Administrator Email: EmailVerified:false Groups:[S-1-5-21-2037869627-3972477027-1570937222-1017 S-1-5-21-2037869627-3972477027-1570937222-1023 S-1-5-32-544 S-1-5-21-2037869627-3972477027-1570937222-513 S-1-5-21-1605391533-228837673-2086260074-513 S-1-1-0 S-1-5-21-2037869627-3972477027-1570937222-1015 S-1-5-21-2037869627-3972477027-1570937222-1017 S-1-5-32-559 S-1-5-32-545 S-1-5-32-574 S-1-5-32-544 S-1-5-14 S-1-5-4 S-1-5-11 S-1-5-15 S-1-5-5-0-27593406 S-1-2-0 S-1-5-21-1605391533-228837673-2086260074-512 S-1-5-21-1605391533-228837673-2086260074-3724 S-1-5-21-1605391533-228837673-2086260074-520 S-1-5-21-1605391533-228837673-2086260074-3713 S-1-5-21-1605391533-228837673-2086260074-1121 S-1-5-21-1605391533-228837673-2086260074-519 S-1-5-21-1605391533-228837673-2086260074-1255 S-1-5-21-1605391533-228837673-2086260074-1122 S-1-5-21-1605391533-228837673-2086260074-3122 S-1-5-21-1605391533-228837673-2086260074-518 S-1-5-21-1605391533-228837673-2086260074-3154 S-1-5-21-1605391533-228837673-2086260074-3269 S-1-5-21-1605391533-228837673-2086260074-3143 S-1-5-21-1605391533-228837673-2086260074-3152 S-1-5-21-1605391533-228837673-2086260074-3147 S-1-5-21-1605391533-228837673-2086260074-1267 S-1-18-1 S-1-5-21-1605391533-228837673-2086260074-3162 S-1-5-21-1605391533-228837673-2086260074-4616 S-1-5-21-1605391533-228837673-2086260074-572 S-1-5-21-1605391533-228837673-2086260074-3164 S-1-5-21-1605391533-228837673-2086260074-4618 S-1-5-21-1605391533-228837673-2086260074-5129 S-1-5-21-1605391533-228837673-2086260074-5128 S-1-5-21-1605391533-228837673-2086260074-3661 S-1-5-21-1605391533-228837673-2086260074-1137 S-1-16-12288] ConnectorData:[] IdpType:SSPI}
2019/12/12 07:45:21 [E] (entry.go:205) Failed to finalize login: APP_LOGIN_INSUFFICIENT_RIGHTS
Best greetings from Germany
Olaf
Hello Olaf,
thank you for posting on Acronis forums!
According to the logs you provided, FARBO\Administrator login attempt is successful and Domain\Administrator fails. Please check which user you are logged in when connecting to Backup Console.
It's interesting, where this Domain\Adminstrator input came from.
The issue resolved itself after a server reboot.
Best greetings from Germany
Olaf