Why is Cyber Backup 12.5 creating 2 x TIBx fiiles, per Full Backup / per Server?

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Hello,

We recently upgraded from Acronis Backup 10 to Cyber Backup 12.5.14330 in our ESX environment.

We were initially (with Cyber Backup 12.5) running daily “entire machine”, “always full” backups of each of our servers (W2019 VM’s on ESX) to an older NAS running SMB 1.0.  As such, we were only able to create Acronis Version 11 (*.tib) files.

We migrated the backup repository to a W10 hosted volume.  We are now creating Acronis Version 12 (*.tibx) backup files, but we are experiencing an anomaly that I have not been able to resolve.

Immediately after the move away from the NAS, we set the jobs up as previous deployed: One Backup Plan per Device (Server).  Manual tests ran fine.  When we schedule them to run in an automated fashion, we found two (2) tibx files per server were created, seemingly “back to back” based on the time stamps.

Thinking there may have been a mis-config or corruption in the plan or device setups, we deleted all of the plans and storage locations.

We then created a single Backup Plan (using Version 12 files) and used it for all of the desired devices (servers).

We ran it manually, as a test, and it ran as expected - generating one tibx file per server.

We then let the task run as a scheduled event. The result was the same as before, when run from the schedule – two (2) tibx files per server. Strangely, the size of the files for the same server(s) vary measurably.

Why is this happening and how do I prevent the duplicate files?

Thanks in advance!

Phil

 

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Mar, 03/31/2020 - 15:08
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mvp

Hello Phil!

Looking at the backup names it looks like the backups are split in two. Do you have splitting on auto or some other value? The sizes look weird though. How does your actual ammount of data compare to the backup size of just one file in v11 and v12 format?

I'd also check the running tasks in case the backups are somehow scheduled twice: https://kb.acronis.com/SchedulerManager

-- Peter

Mer, 04/01/2020 - 07:08
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Thank you for your response Peter.

I am not splitting files.  Each file is an "Entire Machine", "Full Backup".

The individual file sizes are comparable to the Ver 11 tib files I was getting prior to switching to Ver 12 tibx files.

I am unable to reboot the host Acronis server at this time to complete the cmd line SchedMgr tool install.

 

Mer, 04/01/2020 - 15:45
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Messaggi: 0
Commenti: 2016

Hello Phil,

welcome to Acronis forums!

These duplicated files are parts of backups. 

I agree with Peter that it looks like splitting is enabled in backup options. Please also check splitting in system settings.

Another reason could be that backups were interrupted in the middle of creation (e.g. due to network connection issues).

Please collect Acronis System Report  from any affected server and upload it for analysis to the FTP link that I sent you in a Private Message.

Mer, 04/01/2020 - 17:10
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi Maria,

Splitting is set to the default value of "Automatic".  Each file that is created is a complete backup, capable of being restored (w/o the other file).  Each file is in line with the file size of the respective tib files we were generating via Ver 11 file format.

The fact that all of the server backups are doing the exact same thing (creating duplicate full backups) and have done so on consecutive backup runs leads me to believe that a network or other interruption is not very likely.  Additionally, because this never occurred when we were creating Ver 11 tib files, would seem to make the interruption scenario even less likely.

I'll see about generating the system report.

Thanks!

 

Edit add:  I noticed today, that there was an additional Backup "location" displayed that is not the one we created. As such, I recreated a new location using IP address\sharename format, changed the plan to use the new location, and deleted the one we originally created and the extraneous location.

Mer, 04/01/2020 - 18:07
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frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
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Hello Phil.

Each file that is created is a complete backup, capable of being restored (w/o the other file).

If these are parts of a split archive but stored in the same backup location, you will not see any difference during restore: it will behave the same way.

The fact that all of the server backups are doing the exact same thing (creating duplicate full backups) and have done so on consecutive backup runs leads me to believe that a network or other interruption is not very likely.

You mentioned that everything runs ok when you launch these backup tasks manually. However, during a scheduled time there could have appeared some e.g. network connection issue.

Nevertheless, we could only suppose what has happened until we receive your logs. Please inform us when they are uploaded on FTP.

Ven, 04/03/2020 - 06:53
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