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Error while updating AcronisCyberProtect 15 to build 31791

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Hello,

When trying to update AcronisCyberProtect 15 to build 31791 I get the following error:

The file directory is owned by an administrator and the administrator also has full access. I read a message from Acronis on the internet that in a previous version there was also this error.
Is there a solution for this?

Thanks Dirk

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Hello Dirk!

The issue seems to be the one described here: https://kb.acronis.com/content/71331

Please try the following workaround: 

Add creator of %ProgramData%\Acronis folder to the local Administrators group or change owner of this folder to local Administrator

Please let me know if that resolved the issue.

Thanks in advance!

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Commenti: 1727

DirkP wrote:

Hello Jose,

Your suggestion has solved my problem!

Thanks a lot

Dirk

I am glad to know the issue is resolved.

I wish you a nice day in advance!

Cheers.