Is the acronis cpanel plugin compatible with Almalinux 8.4?

Hi Michael, 

Please open a case with our support team so we may gather the details, localize the issue and provide you with a solution specific to this case. 

https://www.acronis.com/en-eu/support/

Thank you for your time.

Best regards, 

Georgi

Yeah we're experiencing the same (oddly, it installs fine if you're on CentOS 8 and convert to Almalinux after installing the plugin).

We're opened a case with msp support and currently the information is that the plugin is not compatible with Almalinux:

While the cPanel plugin does not officially support AlmaLinux, we have actively reviewed your findings and have found them very insightful.

This KB article was made public to provide more details on the current situation.

https://kb.acronis.com/node/69273

You may refer to this article and we will be happy to update it with new solutions after further testing is done (if applicable).

I hope they will make it compatible soon, because it's annoying to have to install CentOS first and then convert after installing the Acronis cPanel plugin.

Hi

We also got this answer from the support. But we found out, it works when you install the agent first and then install the cpanel plugin. 

Michael

I just noticed this problem... doh!

Please support it asap since can't use CentOS much longer.

Please add support for AlmaLinux asap

https://www.linkedin.com/feed/update/urn:li:activity:684229523469362380…

Michael Brunner, George_Fusioned, HostXNow

thank you, registered your votes for the request CI-12363 AlmaLinux support for cPanel/Plesk/DirectAdmin. The task is currently under development. 

Hello Ekaterina,

Any update or ETA for AlmaLinux support?

Thanks!

George_Fusioned wrote:

Hello Ekaterina,

Any update or ETA for AlmaLinux support?

Thanks!

Hi! Clarified the status of the feature request - it is in QA now, the update expected to be released till the end of the month. 

George_Fusioned wrote:

Hello Ekaterina,

Any update or ETA for AlmaLinux support?

Thanks

I just set up a new CentOS 8, converted AlmaLinux 8.5 and then installed the plugin and it seems to work fine.

Best,

Chris

HostXNow wrote:

I just set up a new CentOS 8, converted AlmaLinux 8.5 and then installed the plugin and it seems to work fine.

 

Best,

Chris

Cool, I'll give it a try on my next server provisioning. Thanks!

and i thought it was only me who experienced this issue

I can confirm the Acronis cPanel plugin will now install without an issue on AlmaLinux.

George_Fusioned wrote:

I can confirm the Acronis cPanel plugin will now install without an issue on AlmaLinux.

Thank you for the confirmation\feedback! The fix has been officially delivered in the Version 1.5.6 Acronis extension for Plesk. 

George_Fusioned wrote:

I can confirm the Acronis cPanel plugin will now install without an issue on AlmaLinux.

George_Fusioned   

I can confirm it works on OVH public cloud. But I set up a new 2338G dedicated server with OVH and at first, could not get cPanel to work properly (server would not boot back up after installing cPanel on top of AlmaLinux), but that seems to have resolved itself after some time.

But have you tried a full server restore on CloudLinux 8/AlmaLinux 8 because it does not work for me on the OVH dedicated server?

I get

06:00 PM — 06:00 PM (1 sec)
Recovering volumes
Status:Error
Device: <snipped>
Started by:<snipped>
Start time:Dec 20, 2021, 06:00:00 PM
Finish time:Dec 20, 2021, 06:00:01 PM
Duration:1 sec
Backup file name:<snipped>
What to recover:nvme0n1p1 (EFI_SYSPART) → EFI system partition,nvme0n1p3 (swap-nvme0n1p3) → swap-nvme0n1p3,nvme1n1p1 (EFI_SYSPART) → EFI system partition,nvme1n1p3 (swap-nvme1n1p3) → swap-nvme1n1p3,md2 (boot) → boot (md2),md4 (root) → root (md4),There is 1 item more
An internal error. Please contact the support team.
All properties

Error
An internal error. Please contact the support team.
DetailsSupportAll properties

An internal error. Please contact the support team.MESSAGEAn internal error. Please contact the support team.
Additional info:------------------------
Error code: 6225957
Fields: {"$module":"disk_bundle_lxa64_28323"}
------------------------
Error code: 6225965
Fields: {"$module":"disk_bundle_lxa64_28323"}
------------------------
Error code: 6225965
Fields: {"$module":"disk_bundle_lxa64_28323"}
------------------------
Error code: 19857419
Fields: {"$module":"disk_bundle_lxa64_28323"}
------------------------

The backup works fine and trying to restore an account within the cPanel Acronis plugin works, just not a full server restore and gives the above message.

I contacted Acronis support and they haven't updated me so guess they don't know what's causing it.

Best,

Chris

HostXNow wrote:

But have you tried a full server restore on CloudLinux 8/AlmaLinux 8 because it does not work for me on the OVH dedicated server?

Hey Chris,

I haven't attempted to perform a full server restore with an Almalinux server, but I've tried it a couple of times with Cloudlinux and it worked fine.

I have no experience with OVH's servers / OS installation process, do you use an image or do you perform the installation by hand via KVM/IPMI using an ISO? Do you use UEFI or legacy BIOS? 

Did you clear the drives and created the mdadm setup/partitions by hand or did you try to restore on top of the previously existing RAID setup / partitions?

-G.

Hey G,

Yeah isn't AlmaLinux as it happens on CentOS 7, too. I even tried using only 1 drive without any RAID to rule out the RAID issues.  It's an odd booting issue of some sort.

It doesn't help when I'm trying to troubleshoot and there are odd issue with whole Acronis account i.e backup failed on all servers this morning because of incorrect snapAPI issue? Aaaaaagggh!!!!

If I try and run anything this morning just stuck on 0%.

I even took a look at N-able but they don't support CentOS 8/CloudLinux 8/AlmaLinux 8. I have not tested their CentOS 7 which they support, but it probably works better than Acronis right now :(

-C. ;)

A

HostXNow wrote:

It doesn't help when I'm trying to troubleshoot and there are odd issue with whole Acronis account i.e backup failed on all servers this morning because of incorrect snapAPI issue? Aaaaaagggh!!!!

Yeah saw that too - looks to be related with the latest agent version 15.0.28559.
Servers where auto update failed and are still on the previous version, don't have this issue.

I don't like Acronis don't send update out about it to let their customers know they are aware of such issue. They could at least have a status page so customers can check if there are any known issues rather than the customer sitting trying to fight a battle they will never win because the issue is on Acronis. I wasted over an hour this morning because of that issue.

Ends up being a problem that will resolve itself if the customer waited. They should their customers know this.

Who do you use if you do not use OVH? A lot of the UK providers have poor specs/high pricing i.e RapidSwitch/iomart.

Regarding the "Backup failed because snapAPI kernel module is not loaded for kernel X" error; this happened to me on servers that had epel's dkms package installed and not the one provided by the OS.

So the fix was to add exclude=dkms into the /etc/yum.repos.d/epel.repo file and run yum downgrade dkms / dnf downgrade dkms to downgrade to the OS provided dkms package.

After that, I downloaded the latest agent installer and re-installed the agent to the server.

HostXNow wrote:

Who do you use if you do not use OVH? A lot of the UK providers have poor specs/high pricing i.e RapidSwitch/iomart.

I run my own Acronis Cyber Infrastructure clusters (5 nodes each) in the Netherlands and in Greece. Depending on each customer needs (faster on-site or slower off-site backups/restores) I setup their account to the appropriate storage location. I also use the EU3 (London) and US5 (Phoenix) Acronis storage locations for certain clients. 

I will check the EPEL/DKMS, I saw you mention that here the other day - thanks!

I meant which provider do you get your unmanaged dedicated servers from to offer Shared, Reseller, Managed VPS/Dedicated.

I know you have your own Acronis setup using your own servers/storage.

I use Acronis Backup Cloud and so use storage in their UK datacentre.

PS Acronis should pay you for the help you provide on these forums. It is really good.

Best,

Chris

Something is wrong with Acronis today because their own web console is not working properly at all. Try to delete backups.... nothing... try to backup... nothing.... try to recover... nothing.

Might as well remove it all and stick with JetBackup. Slower but at least it works 24/7.

HTTP request "/api/vault_manager/v1/sync/archives" failed: 500 - Internal Server Error: server returned: {"created":[],"updated":[],"errors":[{"domain":"General","code":"ReasonConflict","reason":"ReasonConflict","debug":{"msg":"Failed to create or update archive d783d11f-6431-127a-1ae2-f2e9658e5fbc in vault 7aabe542-944d-addb-a957-183cfba2d314 :: archive update has failed because its 'last seen time' is in the past"}}],"_links":[{"rel":"ListArchivesSyncInfo","href":"/api/vault_manager/v1/sync/archives"},{"rel":"UpdateArchivesBulk","href":"/api/vault_manager/v1/sync/archives"}] }
DATE AND TIMEDec 21, 2021, 09:50:38 PM
CODE0x01350016+0x01350016+0x02900003+0x02470017
MODULE309
MESSAGETOL: Failed to execute the command. Dms::Gst::RefreshRecoveryPointsCommand
Additional info:------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB8196E0
Fields: {"$module":"management_server_lxa64_28553","CommandID":"CF4A80C3-A7BA-4DD0-9491-1031E15E0731"}
Message: TOL: Failed to execute the command. Dms::Gst::RefreshRecoveryPointsCommand
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB8196E0
Fields: {"$module":"ams_dms_lxa64_28553","CommandID":"CF4A80C3-A7BA-4DD0-9491-1031E15E0731"}
Message: TOL: Failed to execute the command. Dms::Gst::RefreshRecoveryPointsCommand
------------------------
Error code: 3
Module: 656
LineInfo: 0x125EC1CCDA84BF00
Fields: {"$module":"ams_dms_lxa64_28553"}
Message: Failed to update archives on VDM.
------------------------
Error code: 23
Module: 583
LineInfo: 0x5B89CDE5313BCE90
Fields: {"$module":"ams_dms_lxa64_28553","uri":"/api/vault_manager/v1/sync/archives","status":"500"}
Message: HTTP request "/api/vault_manager/v1/sync/archives" failed: 500 - Internal Server Error: server returned: {"created":[],"updated":[],"errors":[{"domain":"General","code":"ReasonConflict","reason":"ReasonConflict","debug":{"msg":"Failed to create or update archive d783d11f-6431-127a-1ae2-f2e9658e5fbc in vault 7aabe542-944d-addb-a957-183cfba2d314 :: archive update has failed because its 'last seen time' is in the past"}}],"_links":[{"rel":"ListArchivesSyncInfo","href":"/api/vault_manager/v1/sync/archives"},{"rel":"UpdateArchivesBulk","href":"/api/vault_manager/v1/sync/archives"}]
}

HostXNow wrote:

I meant which provider do you get your unmanaged dedicated servers from to offer Shared, Reseller, Managed VPS/Dedicated.

I don't lease servers from anywhere, I rent full racks at the two locations and own all my servers and network equipment :)

George_Fusioned wrote:

HostXNow wrote:

I meant which provider do you get your unmanaged dedicated servers from to offer Shared, Reseller, Managed VPS/Dedicated.

I don't lease servers from anywhere, I rent full racks at the two locations and own all my servers and network equipment :)

Oh yeah, I remember you saying now!

Well, I downgraded the DKMS and uninstalled the agent via SSH, then reinstalled it using cPanel/WHM Acronis plugin and it is readded but then shows an error message inactivity

Activity failed

Activity 'Deactivating ASRM' failed. Failed to find Secure Zone.

I think Acronis is going crazy!

HostXNow wrote:

Well, I downgraded the DKMS and uninstalled the agent via SSH, then reinstalled it using cPanel/WHM Acronis plugin and it is readded but then shows an error message inactivity

No need to uninstall the agent / install via plugin etc. Here's what I do:

wget https://eu-cloud.acronis.com/download/u/baas/4.0/15.0.28559/CyberProtect_AgentForLinux_x86_64.bin
chmod +x CyberProtect_AgentForLinux_x86_64.bin
./CyberProtect_AgentForLinux_x86_64.bin

Just follow the wizard and after a couple of minutes you're done. The installer will keep all your settings, upgrade the agent, rebuilt the kernel modules and restart services.

Thanks George_Fusioned  

I have tried it that way too. No matter what way I do it, the recovery points have gone and then click "Refresh" it just loads for ages and then shows an error message.

It looks like your storage setup is better than Acronis's own right now.

George_Fusioned wrote:

I can confirm the Acronis cPanel plugin will now install without an issue on AlmaLinux.

 Thread needs solution <-- No, it doesn't.

This is resolved as confirmed by the #1 Acronis community forum expert George_Fusioned at @Ekaterina ;-)

George_Fusioned wrote:

HostXNow wrote:

Well, I downgraded the DKMS and uninstalled the agent via SSH, then reinstalled it using cPanel/WHM Acronis plugin and it is readded but then shows an error message inactivity

No need to uninstall the agent / install via plugin etc. Here's what I do:

wget https://eu-cloud.acronis.com/download/u/baas/4.0/15.0.28559/CyberProtect_AgentForLinux_x86_64.bin
chmod +x CyberProtect_AgentForLinux_x86_64.bin
./CyberProtect_AgentForLinux_x86_64.bin

Just follow the wizard and after a couple of minutes you're done. The installer will keep all your settings, upgrade the agent, rebuilt the kernel modules and restart services.

I never had to do it that way but 1# turns out to be quicker and #2 seems to have bought things back to life on my end in terms of storage showing recovery points again. So seems to have done some magic somewhere

Thanks again George_Fusioned  

False alarm, the Recovery points are still not showing correctly in the "Backup Storage" section. It is stuck on "Loading". Hopefully, it will resolve itself after some hours now that the agents have been reinstalled on each server.

I'll check it later.

Cheers!

HostXNow wrote:

Thanks George_Fusioned  

I have tried it that way too. No matter what way I do it, the recovery points have gone and then click "Refresh" it just loads for ages and then shows an error message.

It looks like your storage setup is better than Acronis's own right now.

When you uninstall the agent, some config files usually remain on the device (they hold your device's MMSCurrentMachineID and InstanceID). So when you reinstall the agent, your device will register to the previous entry in cloud.acronis.com and not as a new box. That is unless you manually delete those conf files as well - if you did, then new backups will be saved into a new backup file (ie a different entry under "Backup Storage") and old backups won't be accessible from the WHM plugin. 

This is why I avoid uninstalling/installing the agent software via package manager (yum) in case of any issues, but instead use the command line installer as described above to reinstall the agent software on top of my existing installation/settings.

Even if the install wizard (happens sometimes) prompts me to register the device via token at the end of the installation, I just hit cancel since I know my device is actually registered. 

HostXNow wrote:

False alarm, the Recovery points are still not showing correctly in the "Backup Storage" section. It is stuck on "Loading". Hopefully, it will resolve itself after some hours now that the agents have been reinstalled on each server.

I'll check it later.

Cheers!

Have you tried restarting acronis_mms / aakore services or even the entire server?

systemctl stop acronis_mms
systemctl stop aakore
ps aux | grep acronis (get the PIDs of any acronis related processes)
kill -9 [pid]
systemctl start acronis_mms
systemctl start aakore

Wait ~10 minutes and then head over to WHM > Acronis Backup

HostXNow wrote:

False alarm, the Recovery points are still not showing correctly in the "Backup Storage" section. It is stuck on "Loading". Hopefully, it will resolve itself after some hours now that the agents have been reinstalled on each server.

I'll check it later.

Cheers!

Also check this out: https://kb.acronis.com/content/69913

Maybe it's related to your case.

I did leave the config files box unchecked when running it. Still checking today, the account is a mess. Everything failed to run. It won't let me remove backups or anything. 

Luckily I have JetBakup running at the same time.

I'll just remove the account and start it again.

If the same issue happens again I'll drop Acronis. Because every several months or year something happens caused by an update from Acronis, then have to start again which defeats the point of using Acronis. i.e being able to keep up to 6 months retention of backups.

As I said, JetBackup was slower, but that was when I had 250Mbit/500Mbit connections on VPS. They now burst up to 2Gbit and using Wasabi storage is fast, especially now they have a UK location. Thank god for that, because Acronis is unreliable sometimes.

For instance, I just uninstalled the agent from SSH

/usr/lib/Acronis/BackupAndRecovery/uninstall/uninstall

And after it completes says

error: package file_protector-1.1-1485 is not installed

It should not say that. I don't think someone there at Acronis is doing RD/QA for the software after each update.

And

Activity failed
Activity 'Deleting backups' failed. The cloud storage is temporarily unavailable. Please try again later.

TROUBLESHOOTING
Please check your network connection or retry the operation later. For more information on network troubleshooting, click Support.

Nothing wrong with my server network. The issue is with Acronis.

What a load of nonsense. :(

The account started working properly again. When clicking "Refresh" it's instant. But because of issues for over 24 hrs I ended up deleting some of the data and removing some agents.

Unreliable.

Acronis really need a status page because if there is an issue with their storage or something like that customers need to be able to check instantly rather than try to fight with the thing for many hours or submit a ticket/go on the live chat which takes many hours to explain everything.

Are you using your own backup server or their EU1 storage?

https://kb.acronis.com/content/69928

George_Fusioned wrote:

Are you using your own backup server or their EU1 storage?

https://kb.acronis.com/content/69928

Yes, I'm using their storage and that is the reason! I don't use my own storage servers as I don't want the hassle of it. Well that was the idea anyway! ;p

I didn't change anything and noticed the backups started working for a customers account. It must have been playing up for over a day. They should let customers know about such outages or provide a status page that can be checked easily. I'm seriously considering switching to something else if they don't.

How can such a massive company not have a status page or notify their customer if there is a known issue? Saves their customers trying to fix something and in most cases just make matters worse when the fix can only be done by Acronis themselves.

OVH have a status page

https://status.us.ovhcloud.com/

https://www.status-ovhcloud.com/

HostXNow wrote:

I didn't change anything and noticed the backups started working for a customers account. It must have been playing up for over a day. They should let customers know about such outages or provide a status page that can be checked easily. I'm seriously considering switching to something else if they don't.

You can enable "Maintenance Notifications" on your partner account: https://kb.acronis.com/content/59043

You will receive email notification for such incidents then :)
(they sent out a notification regarding the EU1 incident on Tue, 21 Dec 2021 11:33 UTC)

George_Fusioned wrote:

HostXNow wrote:

I didn't change anything and noticed the backups started working for a customers account. It must have been playing up for over a day. They should let customers know about such outages or provide a status page that can be checked easily. I'm seriously considering switching to something else if they don't.

You can enable "Maintenance Notifications" on your partner account: https://kb.acronis.com/content/59043

You will receive email notification for such incidents then :)
(they sent out a notification regarding the EU1 incident on Tue, 21 Dec 2021 11:33 UTC)

 Ah, that was turned off! Sure it was enabled when I signed up.

So I got the backups working again on some of the affected devices, but I have noticed if I add a new server and install the Acronis plugin and run backup it takes 10 minutes and incremental every day is the same at 10 minutes

Yet If continue backing up a server to the existing plan which has up to 6 months of recovery points it's taking between 3-9 hrs to complete which doesn't look right at all.

How can JetBackup (file-level) do incremental backup in 1 hour and 16 minutes but Acronis (block-level) is taking 7 hours and 42 minutes - something isn't right there at all