Service Quotas reverting to "No Quota"
Thread needs solution
In our Acronis Cyber Protect Cloud, several devices have a Service Quota of "No Quota". If we go and select the appropriate one, it automatically reverts again to a Service Quota of "No Quota" after a few days. We have not had any lucky with our support ticket... has anyone else ran into this problem? It has become very frustrating since our invoicing uses the API and uses the Service Quota to determine how to invoice...
Thanks
Sean
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Hello Mikhail, Pax8 is our distributor and we have to go through them on cases. We have asked what the actual Acronis ticket number is but haven't had a response yet. The Pax8 ticker # is PAX0436349
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Thank you for providing the Pax8 case number, we will check with their support team.