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Acronis Cloud Not Accessible

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Been getting this error for over a week. Did a ticket days ago. Anyone else getting this cloud error?

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Michael,

See KB 4350: Acronis Backup to Cloud access ports and hostnames - for details of where all the servers are and what ports they use.

Use the above in conjunction with the Acronis Cloud Connection Verification Tool.

If this was working previously, then has anything changed on your end?  Have you started using a VPN for example?

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Hello!

Thanks for contacting.

I have updated the ticket. You can expect a reply from our side as soon as possible.

Regarding the issues with the backups to the cloud as far as I can see we don't have any known issues.

Please apply the suggestion of Steve and run the connection tool. If there are errors in the output you must open the respective port/IP in order to execute the backup. I would like to ask you to save the results and attach it to the ticket so our support can be aware.

Best regards.

Nothing changed. But all working now. I'll close the ticket.

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SilverKnightLV wrote:

Nothing changed. But all working now. I'll close the ticket.

Hello!

Thanks for updating the thread.

Best regards.