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Acronis True Image 2021 PC freeze when Bitdefender is installed

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I'am using Acronis TI 2021 and Bitdefender Antivirus Plus on Windows 10 (fully patched).
My PC freezes every few hours for 1-2 Minutes when both Application Services are running.

After some time of investigation Bitdefender Support found an incompability between Bitdefender and Acronis Cyber Protect Service / Acronis Active Protection Service.

Even disabling Acronis Protection didn't solve the problem. To solve the issue, I hat to disable the Acronis Cyber Protect and Active Protection Services completely. With every Acronis Start these Services get re-enabled and I have to disable them.

I think it has something to do with a problem discribed here: https://kb.acronis.com/content/68287
But disabling these features in Acronis Settings didn`t help.

1. Does anyone have a solution for this problem?

2. Do these problems still occur in the Acronis Cyber Protect Home software?

 

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Jens, welcome to these public User Forums.

Unfortunately there is no easy method with ATI 2021 to disable the background Cyber Protect / Active Protection services without hacking the application, i.e. renaming the executables used by the background services etc.

With ACPHO, this has been addressed by allowing a modular install where the user can select to do a Custom Install and then select to not install those components.

See  Acronis Cyber Protect Home Office: how to install | Knowledge Base

Hey Steve,

thanks for your reply.

Sad to hear that there is no option to disable these components completely.
Although the idea with renaming the executables could be an option. I will think about that. At the moment, I am disabling these services manually after i have finished by backup tasks.

Thanks for the information about my 2nd question. Its good to see, that it is possible to not install these components for ACPHO.

So I can just install the basic backup and restore features and continue to use bitdefender as my antivirus solution.

I think Acronis is still one of the best backup solutions. I even used it to convert my partitions from MBR to GPT (EFI) and it worked perfectly.

Do you have any information about how good the protection is, in comparison with Bitdefender or Kaspersky?
I'm thinking of just replacing Bitdefender with Acronis Cyber Protect. But I'm not sure if it is as effective as Bitdefender Antivirus Plus.

Jens, under the covers of Acronis Cyber Protection it is running Bitdefender binaries hence why there is a conflict when both are installed due to differing versions of these!

I cannot speak to how good the Acronis protection is as for my personal needs I am more than happy with the capabilities of the integrated Defender provided with Windows 10 / 11.  I am still using ATI 2021 on my main system with ACPHO running on Hyper-V VM's for testing etc.

Hey Steve,
thank you very much for all the information.

The usage of Bitdefender binaries in ACP explains why there is a conflict.

I just installed ACPHO without the Cyber Protect components and there are no problems anymore because the  conflicting services are not installed/running.

I might think about replacing Bitdefender with Acronis Cyber Protect in the future, once my Bitdefender Subscription will run out.

Thank you Steve!

Very interesting.

I have the same problem of Jens with ATI2021 and BitDefender Family Pack on my home pc.

It is possible to use the solution of https://kb.acronis.com/content/68287 also for BitDefender Family Pack?

Thank you

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Paolo Ghini wrote:

Very interesting.

I have the same problem of Jens with ATI2021 and BitDefender Family Pack on my home pc.

It is possible to use the solution of https://kb.acronis.com/content/68287 also for BitDefender Family Pack?

Thank you

Hello!

Yes, the same solution can be applied.

Best regards.