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Endless starting recovery ("Backup Inhalte werden geladen")

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I have huge problems with ATI2021 and ATI2020.
I use both on different drives in my machine. Whenever I try to restore some Files ore Partitions ATI hangs in that moment, I select the recovery-tab. For a moment it appears the message "Backup-Inhalte werden geladen" (i.e. something like: "Backup Content is loading") and the task hangs. The only way to stop the task is by killing it with the task manager.

The backups themselves seem to be OK. A validation ends everytime successful. Older backups as well as new backups. But no recovery is possible. Everytime I try, the ATI is endless loading the backup content.

Nothing helps. I tried to deinstall ATI2021 and reinstall it. Nothing changes.
I use the Acronis cleanup-tool and reinstall ATI2021. Nothing changes.
Is there anyone who can help me?

I use ATI2021 with win11 pro and ATI2020 with win10 pro.

Thank you and with kind regards
Michael B.

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Michael, sorry to read of your issues with recovery but more information is needed to try to better understand what may be happening here?

Are these Files & Folders type backups, i.e. that create .tib files rather than .tibx files?

Where are these backups being stored?  Is this on an internal or local USB storage drive?  Is it on a network drive or NAS?

What are the typical sizes of your backup images? 

What backup scheme is being used for these?  Incremental, Full, Differential? 
If Incremental, how many incremental backups before a new Full backup is created?

What size of storage drive is being used?

Recovery of partitions should ideally be performed using Acronis bootable rescue media and not started from within the active Windows OS.  Starting from Windows will normally require a system restart and will then launch a temporary Linux OS environment that can introduce other issues due to lack of driver support.

Large backups, especially of deeply nested files & folders can take much longer to open, and can be exacerbated if there is a lengthy incremental chain to traverse as well.

Have you tried opening your backup image files directly in Explorer by double-clicking on the .tib or .tibx file to open it.  Does that method work any quicker and can you select any files or folders using normal Copy & Paste controls?

See KB 65547: Acronis True Image 2021: how to restore files from a backup (Windows) and scroll down the page to 'How to restore files in File Explorer' which you should find easier to use if only wanting to recover some files, allowing you to use normal Copy & Paste commands.

Dear Steve,

I will try to anwer your questions point after point:

I always backup complete partitions or drives .
The backup type is usually .tib. But during my last attempts to solve the problem, sometimes ATI produces .tibx files.I don't know when the format changes and I don't know the reason why.

Usually I stored my backups on a special file-server. But sometimes, during some experiments with my OS, I store them on a USB-Drive or a partition of an other drive in my machine, due to increase the backup speed. Till december of the last year, I never had any problem with that. But now nothing works, no new backup and no old backup, where ever it is stored.

Your suggestion to open it directly in the windows file-explorer was very interesting. Just now I tried to open it. It was opened in less than a second! I never tried that before.

Weeks or months ago, I used to open backups regularly (within ATI), to restore a single file. That was done very quickly, I think less than 30 seconds, even if the backup was on the file-server.

To the size of the backups: Once in a month, I am backing up the complete machine. The size is about 200 GB. The method is ' user defined, complete'. In addition to that I make every week a differential backup with max. 3 versions. I never store more than 2 newest versions. The size differs between 2GB and 200GB.

I just tried to open an older Backup, done with ATI2016 (in 2021). That still works (at least on time). It resides on the file-server and has a size of 70 GB. The method was 'single full backup'. I clicked the 'recovery tab' and the content was shown within a few seconds.

I hope, I answered all your questions.    :-)

With kind regards

Michael B.

PS
I apologize for my english. That's all I learned at school. Usually, I only speek german     :-)

 

 

I always backup complete partitions or drives .
The backup type is usually .tib. But during my last attempts to solve the problem, sometimes ATI produces .tibx files.I don't know when the format changes and I don't know the reason why.

Michael, with the introduction of ATI 2020, 2021 and ACPHO - all new Disks & Partitions backups now create .tibx files by default and no longer use .tib files.

If you continue using a backup created by ATI 2019 or earlier, then .tib files are used for all backups even with ATI 2020, 2021...

The introduction of .tibx files brings with it many more limitations / restrictions due to increased use of metadata along with the internal Acronis database. 

See the following KB documents published by Acronis with regards to .tibx files.

KB 63518: Acronis True Image 2020: do not delete first tibx file

KB 63227: Acronis True Image: Do not delete .TIB or .TIBX files outside of Acronis True Image

KB 63498: Acronis True Image 2020-2021: new tibx backup format FAQ

KB 63425: Acronis True Image: Limitations of tibx backups

KB 63516: Acronis True Image 2020: Incremental backups do not create separate files when using new backup format

KB 63445: Acronis True Image 2020: how to view and manage backup versions in new backup format

KB 63444: Acronis True Image 2020 and 2021: tibx backups in local destinations

Usually I stored my backups on a special file-server. But sometimes, during some experiments with my OS, I store them on a USB-Drive or a partition of an other drive in my machine, due to increase the backup speed. Till december of the last year, I never had any problem with that. But now nothing works, no new backup and no old backup, where ever it is stored.

Provided that you follow the new rules for .tibx files (as above), which in essence means leaving these files untouched, not moving, copying or deleting any files using Explorer etc, then all should work just fine.  It is also possible that Windows OS changes can be involved, i.e. the dropping of SMB 1.0 support for network connections.

To the size of the backups: Once in a month, I am backing up the complete machine. The size is about 200 GB. The method is ' user defined, complete'. In addition to that I make every week a differential backup with max. 3 versions. I never store more than 2 newest versions. The size differs between 2GB and 200GB.

Your backup size is not excessive at around 200GB but will be slower than if you made separate backups of your OS & applications (as 1 backup) and your data as another backup.

I apologize for my english. That's all I learned at school. Usually, I only speek german     :-)

Michael, your use of english is far superior to my knowledge of german!  I rely on using Google translate for all posts not written in english as I only have a very basic knowledge of french, spanish and german.

He Steve,

nevertheless my problem remains. I need to restore a system partition, but it is impossible. Mounting of  the backup does not help.

Maybe the trouble starts, when I deleted  backupfiles, which seemed to be corrupted. Is it possible to repair the internal database of ATI (if that is the reason for al my trouble)?

With kind regards
Michael B.

Maybe the trouble starts, when I deleted  backupfiles, which seemed to be corrupted. Is it possible to repair the internal database of ATI (if that is the reason for al my trouble)?

If you have deleted any .tibx files, especially the very small 12KB metadata file then, sorry, but that action will have caused the corruption.  

KB 63518: Acronis True Image 2020: do not delete first tibx file

KB 63227: Acronis True Image: Do not delete .TIB or .TIBX files outside of Acronis True Image

KB 70397: Acronis Cyber Protect Home Office: How to delete old backups

KB 61844: Acronis True Image 2019, 2020 and 2021: How to delete old backups

Hi Steve,

do you have any idea, what I can do now?

Michael, I would suggest trying the restore when the PC is booted from Acronis rescue media - that removes the involvement of the internal database that is used for the Windows GUI application but doesn't affect the use of metadata by Acronis for the backups.

If you still see the files being reported as corrupt, then the only other thought is whether the files you deleted might still be able to be recovered using a recovery tool to try to bring them back?

Hello Steve,
I think so too. Its the only way.

Thank you for your help
Michael