Failed to start scheduler service...

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My Cyber Protect backups ran daily no problem for close to a year but stopped working on Oct 23rd due to not being able to start the scheduler service.  I can't start it manually, a reinstall didn't help, reinstall under Modify fails, the error pop-up sends me to the generic support page and I updated to the newest version.  My system's last update was on Oct 14th so that didn't cause it.

I did open a support ticket.  Wondering if anyone here has an suggestions.

Thank you,

Kelly

 

Log shows:

10/29/2022 02:59:55:892 PM 00009468 Time zone: UTC-5.00 (Central Daylight Time)
10/29/2022 02:59:55:892 PM 00009468 main begin
10/29/2022 02:59:56:006 PM 00003260 RegOpenKeyEx: < key="PostponeRun" > error=2
10/29/2022 02:59:56:006 PM 00003260 RegOpenKeyEx: < key="ShutdownTimeouts" > error=2
10/29/2022 02:59:56:006 PM 00003260 RegOpenKeyEx: < key="SharedData\Shutdown" > error=2
10/29/2022 02:59:56:006 PM 00003260 RegOpenKeyEx: < key="ShutdownTexts" > error=2
10/29/2022 02:59:56:006 PM 00003260 PlatformStartup begin: build=11487 user="NT AUTHORITY\SYSTEM" (S-1-5-18)
10/29/2022 02:59:56:006 PM 00003260 Windows version info: ver=10.0 (Windows 10) build=19043 platform=2 CSD="" SP=0.0 suite=100 (SINGLEUSERTS) product=1 (WORKSTATION)
10/29/2022 02:59:56:006 PM 00003260 Windows product info: 30 (PROFESSIONAL, Windows 10 Pro)
10/29/2022 02:59:56:006 PM 00003260 LogFlags: DEFAULT
10/29/2022 02:59:56:006 PM 00003260 BareMetal: off, Cloned: off
10/29/2022 02:59:56:007 PM 00009ABC Checking hosts
10/29/2022 02:59:56:007 PM 0000A810 IP notify thread started
10/29/2022 02:59:56:007 PM 00003260 GetSystemPowerStatus: > ACLineStatus=1 BatteryFlag=128 BatteryLifePercent=255 SystemStatusFlag=0 BatteryLifeTime=4294967295 BatteryFullLifeTime=4294967295
10/29/2022 02:59:56:008 PM 00003260 Start helper in all sessions
10/29/2022 02:59:56:008 PM 00003260 Found session 0, winStaName Services, state 4 (WTSDisconnected)
10/29/2022 02:59:56:008 PM 00003260 Skipping session because it has no token
10/29/2022 02:59:56:008 PM 00003260 Found session 1, winStaName Console, state 0 (WTSActive)
10/29/2022 02:59:56:008 PM 00003260 Found session token 1476
10/29/2022 02:59:56:014 PM 00003260 Calling PowerRegisterSuspendResumeNotification
10/29/2022 02:59:56:014 PM 0000A810 Network cost notifications initialized
10/29/2022 02:59:56:014 PM 00003260 Windows fast startup state: ENABLED PRESENCE
10/29/2022 02:59:56:031 PM 0000A4B0 Runner wait for 4294967295 ms
10/29/2022 02:59:56:031 PM 00009ABC Host poller wait for 4294967295 ms
10/29/2022 02:59:56:031 PM 00009468 main end: StartService: > error=Success

 

Sab, 10/29/2022 - 20:44
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Dear Brian Michels,
Thank you for reaching out. In order to help you and to improve our services, can you please provide the ticket number?

Lun, 10/31/2022 - 17:30
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