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Getting Error can't get exclude to work

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Hello and thanks.  I am getting an error every time I perform a backup saying:  \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy25\Users\tcorn\OneDrive\Documents\Accident\Accident\Bike\20150508_160519.jpg

 

I have tried doing an exclude but soon as I paste that in and hit ok it disappears and still get the error when I run it.  Im at a loss?

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Tom, welcome to these public User Forums.

The error you are seeing is caused by including OneDrive folders in your backup and in particular when you have Files on Demand enabled for OneDrive where the actual files are stored remotely.

The path in the message is the cached copy of the OneDrive file because Acronis uses the Microsoft VSS service to try to capture a snapshot of the source files, but remote files cannot be captured because Acronis do not follow such reparse point links.

Any exclude has to be for the actual OneDrive physical folder on your local disk drive and not the snapshot location for the Volume Shadow Copy.