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2021 CANNOT CLONE

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What has happened with 2021 cannot CLONE

I just updated from 2016 to 2021

 

2016 Cloned Prefect

2021 - I cloned ONE TIME - IT DID NOT WORK

First - process did  not reboot computer to start cloning as in 2016

then it finised cloing ( supposedly ) but it did not reboot at finish like it did in 2016

 

I pull up My Computer and the Drive I picked to Clone to - IS NOT THERE

I pull up Computer Management - I see the Drive but NO Drive Letter

I assign a Drive letter to it

Reboot

Boot into Bios to change Boot Seq to Cloned Drive ( as I did in 2016 )

 

Cloned Drive goes through Boot up but Windows NEVER Loads

All I get is a Forever Hour-Glass

 

Rooted - changed Bios Boot back to Orginal C Drive - Booted up fine on C drive

 

Opened Acronis - tried to Clone again

Picked Source Disk

Destination Disk - IT Would NEVER give me the Option to Pick Destination Disk - Froever Hour-Glass

ALSO

Back up Problem

2016 for some reason took forever to access any file in a Backup

it would ask me to pick Back-up in a MY Computer pop-up

I would take 30 mins to go deep into a back of 30 gb

 

same issue in 2021 except I dont get to my computer pop-up

but it takes for ever to go deep into a backup

 

I have version 2015 on a Windows 7 machine - and everything with Aconis in that Version 2015 WORKS Prefect

 

ACRONIS What are doign to your product

 

I dont have time to waste

 

Do you have PHONE SUPPORT !

 

 

0 Users found this helpful

Robert, a lot has changed with ATI since your older 2016 / 2015 versions!

See the following KB documents.

KB 61878: Acronis True Image: Disk clone is not visible in Windows Explorer

KB 56634: Acronis True Image: how to clone a disk

KB 61665: Acronis True Image 2019, 2020 and 2021: Active Cloning in Windows

KB 6031: List of support options for Acronis products - for details of how to get phone support via PPI for ATI 2021 or earlier versions.