Salta al contenuto principale

Disk Director 12 - Cannot connect to local host

Thread needs solution

Hi, I cannot open Disk Director 12. It was working perfectly about a few weeks ago. Now I get the error message as in the attached. I tried to look at the Acronis Knowledgebase, but it just says no information about the error code.

Anyone go any ideas?

Allegato Dimensione
2019-07-03 (1).png 17.82 KB
0 Users found this helpful

Just a further note, I have used the acronis cleanup utility and reinstalled both the True Image 2019 and disk director 12. True Image is fine, its only the disk director that doesn't work.

Please see KB 62950: Acronis Disk Director fails to start with error "Cannot connect to localhost" - which looks to match the symptoms shown in your screen image.

Thanks Steve,

Perhaps I should have mentioned that I ran the WMI Diagnostic and it didn't find any problems. I have read in some forums somewhere, cannot remember where, that the DD 12 is not compatible with True Image 2019.

Also, someone also mentioned that the new DD upgrade didn't have any problems after they also had problems with DD12. I am rather reluctant to spend money on the upgrade unless I know its going to work properly.

So in the mean time, I am using EaseUs partition master without any problems. Just annoyed that I paid for DD 12 and its no longer working....

I was using DD 12 with ATI 2019 for some time with no obvious issues but upgraded to DD 12.5 a few months back.

To be honest, I only really have DD by virtue of being an MVP but tend to use either MiniTool Partition Wizard, EaseUs Partition Master or AOMEI Partition Assistant when I have a need to play with partitions, each having their own good points etc.

My recollection is that for the best outcome you should install DD first then install ATI 2019. It mayhelp to do a system restart between the two installations.

Ian

IanL-S wrote:

My recollection is that for the best outcome you should install DD first then install ATI 2019. It mayhelp to do a system restart between the two installations.

Ian

I'll try this soon and report back.

Anyway, thanks everyone for the replies. Interestingly though, does Acronis ever reply to any queries in this forum?

Cheers

HantuUK wrote:
IanL-S wrote:

My recollection is that for the best outcome you should install DD first then install ATI 2019. It mayhelp to do a system restart between the two installations.

Ian

I'll try this soon and report back.

Anyway, thanks everyone for the replies. Interestingly though, does Acronis ever reply to any queries in this forum?

Cheers

 

I tried following the instructions from the acronis KB but when I installed DD12 first, I get the attached message. I don't even know what it means. Does anyone know?

Allegato Dimensione
503025-169057.png 9.19 KB

The DD error message looks to suggest a mismatch between 32-bit Microsoft Visual C++ 2005 Redistributable run time code and your 64-bit processor architecture for some reason.

The version of the VC80 (8.0.50727.6195) looks to be backlevel compared to the version I see installed on my own computer.(8.0.61187) where I see both 32-bit and 64-bit versions installed.

See Microsoft download page for the last version of the above.

Steve Smith wrote:

The DD error message looks to suggest a mismatch between 32-bit Microsoft Visual C++ 2005 Redistributable run time code and your 64-bit processor architecture for some reason.

The version of the VC80 (8.0.50727.6195) looks to be backlevel compared to the version I see installed on my own computer.(8.0.61187) where I see both 32-bit and 64-bit versions installed.

See Microsoft download page for the last version of the above.

well, i tried. The VC80 error disappeared but the 'cannot connect to localhost' error is still there. These are the steps I carried out.

1) Ran there VC80 update from microsoft and reboot.

2) Ran the Acronis cleanup utility using the instruction from the Acronis KB there reboot

3) Installed DD12 using the downloaded file from my Acronis account and my serial number. Then reboot.

4) Ran DD12 as installed, but the error 'Cannot connect to localhost' came up.

Note that I have not installed TI2019 yet. So its not the interaction issue, looks like its definitely and issue with DD12 on my version of windows 10.

On that note, I'm going to give up putting more time on this.

Guys, i do appreciate your time and trying to help me. I really do. Thanks a million.

Over and out....

 

Thanks for the update - sorry that a solution hasn't been achieved but understand why you don't want to spend any more time trying to fix this - especially given there are other free working solutions available that can do the same as DD12!

Steve Smith wrote:

Thanks for the update - sorry that a solution hasn't been achieved but understand why you don't want to spend any more time trying to fix this - especially given there are other free working solutions available that can do the same as DD12!

There are some functions of DD12 that are useful though.

However, I decided not to give up yet and just to check where the problem lies (thats me not wanting to leave anything unsolved), I cloned my existing boot disk using ATI2019 and then used the cloned disk to play around with. I then restored an old windows backup on the cloned disk prior to the problem.

Lo and behold, DD12 works fine. So I suspect, somewhere along the line Windows 10 got corrupted causing the problem. I'll never know how Windows got corrupted, but Hey Ho, perhaps I should be more dilligent about creating windows restore points before installation of any 'major' apps on my computer.

Cheers

That's great though somewhat worrying too!  Well done for finding a way to get this working again!