Disk Director Installation Error

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Unable to reinstall Disk Director 10 onto WinXP SP 3 computer after OS rebuild. After Disk Director Install, when trying to run application get ERRor message: E000101F4 Application Module Error "Cannot find the necessary Acronis Disk Director Suite Modules. Please reinstall Acronis Disk Director Suite".

I have installed, reinstalled, uninstalled, etc several times but still get this error message.

I am stumped!!!!!

Dom, 09/13/2009 - 01:54
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Hello Edward,

Thank you for using Acronis Products

Try the following workarounds:

- Try to disable any antivirus software and repeat installation.

- Try to install as Administrator, right click on installation file -> Run As -> Administrator

- Try to install for All users.

If the issue still persists could you please do the following in order to check out the integrity of the installation package?

- Download the checksum utility from http://www.irnis.net/files/xcsci.exe

- Unpack and run the application and click on the ellipsis sign to browse and select the installation package you downloaded;

- Ckick "Start" button;

- The MD5 value for Acronis Disk Director Suite 10.0 (build 2160) must be df5062f70fdd5dcc0d136b27fa16d45c

If the MD5 value is not df5062f70fdd5dcc0d136b27fa16d45c then you need to re-download the latest build.

If the problem persists and the checksum is correct please do the following:

1. Download the utility from http://support.microsoft.com/kb/290301/en-us, install and run it.

2. Select the Acronis product you are trying to install and hit Remove.

3. Try to install Acronis Disk Director Suite 10.0 again.

If issue still persists update SnapAPI drivers using this KB article http://kb.acronis.com/content/1514

Ven, 09/18/2009 - 08:31
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