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Failed to obtain actual information about the disk sub system

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Bought DD. Installed on Win7pro 64-bit PC. Run app and get: Failed to obtain actual information about the disk sub system

Code:  9,764,873(0x950009)
Message: Failed to create View.

Code:  3,539,346(0x360192)
Message: Fdisk operation has failed.

Code:  1,051,649(0x100C01)
Message: The Weak pointer has expired.

Code:  1,051,649(0x100C01)
Message: The Weak pointer has expired.

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Hi,

It looks like your harddisk/controller is not detected by DD.

Could you supply some more information about mainboard, harddisk and DD version please?

 

It is a Lenovo Notebook T430 with two Samsung 1TB Evo SSD Drives (one micro sata and the other in the drive bay).

I upgraded from DD10 to DD12 a few days ago as it would not install on my 64-Bit Windows 7. It is the latest build: 12.0.3223

Anyhow I solved the problem by buying EaseUS Partition Master that works perfectly. I have never had much success with Acronis products despite spending a fortune on them over the years.

Never tried Disk Director - seems like it has not been updated in awhile though and that's much too long for my liking...

Product Updates

                Acronis Disk Director 12 (Build # 3270, English, 252.3 MB)   2015-12-29

I wouldn't buy any partition software these days unless you need the extremely adanced features.  Both minitool parition wizard free and aomei parition wizard free are very reliable, free, and have most of the features anyone would need.  You typically only need to pay for them if you want additional capability like switching back from dynamic disks to standard disks.