Acronis Exchange Mailbox Backup fails with "Member Invoke Failed"

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We are currently running Acronis Recovery for MS Exchange V 1.0 (build 200) which fails to complete a Full Mailbox backup resulting in a Error Code 917,515 (0x5E000B) Backup Task Failed. Reason: Member Invoke Failed. The backup starts fine and proceeds to backup the first 17 Mailboxes but then fails.

Extraction of log as per below
NOTE: Has removed any personal identifiable information from the logs

<event code="4143" id="37" level="4" line_tag="0xC91ED37B677586B6" message="Failed to create incremental backup of storage group 'Mailboxes' (database(s): 'Company Mailbox Database') from Microsoft Exchange Server 'ServerName'." module="91" time="1288257505"><

<field name="$module" type="TString">

C:\Program Files (x86)\Common Files\Acronis\DatabaseBackup\Fomatik\MsExchangeBackup.dll

</field>

<event code="9" id="38" level="4" line_tag="0x9A2C58D4A7653EDB" message="" module="0" time="1288257505">

<field name="$module" type="TString">

C:\Program Files (x86)\Common Files\Acronis\DatabaseBackup\Fomatik\StructuredBackup.dll

</field>

<event code="13" id="39" level="4" line_tag="0x6517E0ECF4E1020D" message="" module="4" time="1288257505">

<field name="$module" type="TString">

C:\Program Files (x86)\Common Files\Acronis\DatabaseBackup\Fomatik\BackupFolderPlace.dll

</field>

</event>

</event>

</event>

<event code="917515" id="40" level="4" message="Backup task failed. Reason: Member invoke failed" module="82" time="1288257505" />

<event code="197640" id="41" level="2" message="Verify result for certificate is ." module="3" time="1288257506" />

<event code="0" id="42" level="2" message="E-mail notification successfully sent." module="82" time="1288257508">

<field name="Address" type="TString">

helpdesk@Company.com

</field>

<field name="UserName" type="TString" />

<field name="Port" type="TLong">

25

</field>

<field name="Host" type="TString" />

</event>

<event code="1002" id="43" level="4" line_tag="0x6FCAEA0AC16F3E9B" message="Execution of task failed." module="65" time="1288257508">

<field name="$module" type="TString">

C:\Program Files (x86)\Common Files\Acronis\DatabaseBackup\Fomatik\ScriptTasks.dll

</field>

<event code="79" id="44" level="4" line_tag="0xDB42F6A52324F271" message="Error on executing bytecode." module="14" time="1288257508">

<field name="$module" type="TString">

C:\Program Files (x86)\Common Files\Acronis\DatabaseBackup\Fomatik\DataWalker.dll

</field>

<event code="11" id="45" level="4" line_tag="0x298D61E7C0088CAD" message="Member invoke failed" module="14" time="1288257508">

<field name="token" type="TIdentifier">

.Apply

</field>

<event code="4143" id="46" level="4" line_tag="0xC91ED37B677586B6" message="Failed to create incremental backup of storage group 'Mailboxes' (database(s): 'Company Mailbox Database') from Microsoft Exchange Server 'ServerName'." module="91" time="1288257508">

<field name="$module" type="TString">

C:\Program Files (x86)\Common Files\Acronis\DatabaseBackup\Fomatik\MsExchangeBackup.dll

</field>

<event code="9" id="47" level="4" line_tag="0x9A2C58D4A7653EDB" message="" module="0" time="1288257508">

<field name="$module" type="TString">

C:\Program Files (x86)\Common Files\Acronis\DatabaseBackup\Fomatik\StructuredBackup.dll

</field><

<event code="13" id="48" level="4" line_tag="0x6517E0ECF4E1020D" message="" module="4" time="1288257508">

<field name="$module" type="TString">

C:\Program Files (x86)\Common Files\Acronis\DatabaseBackup\Fomatik\BackupFolderPlace.dll

</field>

</event>

</event>

</event>

</event>

</event>

</event>

Any assistance with resolving this issue would be much appreciated
Thank you

Ven, 10/29/2010 - 02:47
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Commenti: 3268

Hello Charles!

Welcome to our Forum, we're glad to have you with us! I entirely understand your concern, and will do my best to assist you.

Unfortunately due to the lack of informaiton it's hard to identify the exact cause of the issue, so this issue requires investigation. Could you please gather the diagnostic data requested here and contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Mar, 11/09/2010 - 17:08