Help needed - NIC Problem ?
Hi,
I am a trial user of Snap Deploy 3. I have 5 different models of laptop that i need to image.
The first model (Samsung R700) has been used to create a master image, this was then successfully sent over the network back to another machine of the same model type. No problems.
The 2nd model (Samsung R730) created the master image via network but is now not showing up in the deployment tab of the management console. The notebook has an IP address etc and is waiting on the Connecting to Management Console screen, but it never shows up in the list.
I am confused as to weather this is a NIC issue as it showed up no problem when creating the image, and it does get a IP address.
The NIC in question is a Yukon Marvell 88E8040.
Do i need a new driver added to the boot media or is there another issues i am missing?
I am inticipating this issue on the other 3 models of laptop that we run here, but starting off with the R730.
I welcome any help, anyone can offer.
Kind Regards,
Oli
Hello Oliver!
Welcome to our Forum, it's nice to have you with us! I understand your concern, and will do my best to assist you.
There can be several possible reasons fr the problem. Before we proceed with the investigation, please note that in case of a technical issue your trial version should be extended. For this please either contact me directly via PM, or our support directly.
In order to localise problem, please do the following:
1. Check the network settings of the bootable media (and reconfigure them, if needed).
Please see chapter 5, p. 39 of the User's Guide
2. Should the settings be set as specified, and the issue still remains, please gather Wireshark, and Acronis Info
After that please submit a support case with the information attached, and let us know its number.
Should you have any additional questions or concerns, please, let us know, we will be glad to help.
Thank you!