Message: Segment Receiver has failed

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We are having some trouble with our Acronis server. Recently we have not been able to image computers from PXE. We can PXE boot, select the template we want, then the PC will go to the loading screen and sit there for a few mins. After that it will reboot with no image on the hard disk. I pulled this error from the logs:

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Log Entry Details
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Type: Error
Date and time: Friday, September 28, 2012 3:40:13 PM
Code: 1 (0x340001)
Module: 52
Message:
Host '172.20.103.27' has failed the deployment.
Additional info:
--------------------
Error code: 1
Module: 52
LineInfo: 9C5A16066A60D4FF
Fields: $module : "C:\Program Files (x86)\Common Files\Acronis\Agent\osd_server.dll"
Message: Host '172.20.103.27' has failed the deployment.
--------------------
Error code: 2
Module: 51
LineInfo: E3394061D0E3A1C5
Message: Failed to download image '8530898615'.
--------------------
Error code: 65533
Module: 65535
LineInfo: E3394061D0E3A1C6
Message: Segment Receiver has failed.

Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x00340001+0x00330002+0xFFFFFFFD

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Any thoughts?

Ven, 09/28/2012 - 19:55
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Messaggi: 31
Commenti: 1272

Hello Joseph,

Thank you for using Acronis Snap Deploy 4.0 and using our forum.

I checked the attached log and found, that the deployment run into a timeout. It seems that the connection to the machine is lost or very slow. Please check if all necessary ports open, like described in this article from our knowledge base. Find more details about usage of network connections during deployment in this article from our knowledge base.

As workaround, please check if you can change from multicast to unicast method. Additional try to deploy in an isolated network segment because of most likely network traffic. This can cause the packets getting lost.

If this information does not help to solve your issue, I want to ask you to contact support. You should refer to this thread or provide the log to the support case. You will find more information about your support options in our Customer handbook.

If there is anything else, we can do for you, please let me know.

Thank you.

Ven, 10/12/2012 - 09:51
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