Snap Deploy Server Problem

Hello Ping Fai Tse!

Welcome to our Forum, we're glad to greet you here. I understand your concern and will do my best to assist you.

There can be several caused for this issue, so we need to take a closer look at it.

First of all, please, check whether you've provided all required drivers for the dissimilar hardware. You should have all drivers from the mass storage devices like motherboard, RAID controller, etc. They should be extracted to *.oem and *.inf format and placed in one folder.

Should you have all the drivers ready, and the machine still doesn't boot, please gather the following data: 

1. Exact sequence of steps performed
2. BSOD message (if your machine's constantly rebooting, please press F8 on the start-up and in the menu choose "Disable restart on boot failure" option
3. OS Deploy Server logs
4. Deployment Agent logs

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!