Stuck at 1%

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Commenti: 2

Hi,

I use the trial version and i try to deploy an image on a vostro 220.
When a did a manual deploy, the deployment stop at 1% without any log event.

Mer, 07/07/2010 - 14:20
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Messaggi: 24
Commenti: 3268

Hello Eric!

Thank you for finding time to share your experience with us and report about the issue! I understand your concern and will be glad to assist!

Unfortunately due to the lack of diagnostic information it is hard to say what exactly's not working, so this situation requires investigation. Could you please gather the following data? 

  1. Acronis Info from the machine with Management Console, OS Deploy Server and PXE Server
  2. Acronis OS Deploy Server log
  3. Acronis Snap Deploy Agent log
  4. Exact sequence of steps performed

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Mer, 07/07/2010 - 17:15