Acronis 2016 Extended support (no longer 30 days - good through Septemeber 2017)
Just saw this posted in another thread from Acronis Expert Support Professional, Slava... Looks like those of you with 2016 should be able to obtain some technical support without the 30-day limitation anymore... Not sure what extended support "limited support services are provided (see the table)" really provides though, but if you have technical issues, I would reference the link, open a chat support case, and see what can be done. :)
Acronis Consumer Products Support Lifecycle
Acronis Consumer products have three support phases:
- Mainstream Support - starts from release date and lasts during one year. The entire score of support services is provided during this phase.
- Extended Support - offered for Consumer software for an additional one year after the successor product (plus one version) is released. Limited support services are provided (see the table).
- Self-Service Support - available for 3 additional years (period between 2 and 5 years after the product is released). Includes Acronis online Knowledge Base articles, FAQs, troubleshooting tools, and other resources, available to help Customers resolve common issues.
To see more details about Consumer products Support phases click here.
Acronis Consumer Products End Of Life
| Products | Release Date | Mainstream Support EOL | Extended Support EOL | Latest update |
|---|---|---|---|---|
| Acronis True Image 2017 | August 22, 2016 | TBD | TBD | # 5554 / # 5573, 2016-09-19 |
| Acronis True Image 2016 | August 17, 2015 | September, 2016 | September, 2017 | # 6571 / # 6077, June 02, 2016 |
| Acronis True Image 2015 | September 30, 2014 | October, 2015 | September, 2016 | # 6613, July 20, 2015 |
| Acronis True Image 2014 | August 28, 2013 | September, 2014 | September, 2015 | # 6688, August 20, 2014 |
| Acronis Disk Director 12 | May 27, 2014 | June 2015 | TBD | # 3270, December 29, 2015 |
| Acronis Disk Director 11 Home | April 05, 2010 | May 2015 | May, 2016 | # 2343, November 17, 2011 |
Acronis Products Lifecycle Support policy is intended exclusively for the benefit of existing Acronis Customers with respect to the products they have already purchased. It is not intended to apply to other products or to any other third parties. Acronis reserves the right to make changes to its Product Lifecycle Support policy at its sole discretion from time to time as business needs require. Policy statements on www.acronis.com will be updated to reflect any changes upon their effective date.
The present policy was developed and published in June, 2016.