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Acronis 2016 keeps making empty folders

Thread needs solution

I have much the same problem as here:

https://forum.acronis.com/forum/78877

But I can't find any way of applying the solution.  Is this something we can't change in 2016?

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Empty folders are typcially caused by a corrupt Acronis Database where backup files have been deleted outside of Acronis True Image using Windows Explorer, which leaves information in the database.

Another known cause is where the backup drive is being switched to a different or multiple drives, or using different drive letters.

The only way to resolve this issue is to do a clean up of your backup tasks.  Remove any tasks that show this issue and create new tasks using unique / different names and writing to different target folders.  This should then remove information for the removed tasks from the Acronis Database.

If you are in the habit of changing the backup drive for a task, then please don't do this.  Create a separate backup task to write for each different backup drive.  ATIH is not designed to work with multiple different backup drives for a single backup task.

Thanks for the reply, Steve.

The problem has arisen where I have either renamed or relocated the backup folder (e.g. when a disk fills up).  I presume there is no 'official' way of doing this within ATIH?  Or maybe a "database recovery" feature??

There seems to be so little you can do in ATIH compared to its predecessors (I've been using it since True Image v8 - ~12 years!).

The key method of managing the type of changes you mention, i.e. relocating the backup folder, would be to use the option to Clone settings which will create a duplicate of the task with the name prefixed by (1) where you can then select the new backup location or make any other changes needed.

If using this clone option, then I would recommend removing the old task settings from the GUI which will then remove references to the same from the Acronis Database files.  If you do this before running the cloned task for the first time (i.e. opt to backup the cloned task later instead of immediately), then you can remove the (1) and give the cloned task the original name again.

 

I did what I think is a full back up of my Windows 8 system on an external hard drive.

It is listed on this drive as: My partitions / My partitions_full_b1-s1_v1 /  My partitions_full_b1-s1_v1 /  C   ESP   WINRETOOLS   PBR Image

After I formatted my computer’s hard drive, I wanted to reload my system backup.

I right click on: ‘My partitions’, then click on: ‘True Image’, then click on: ‘Recover’. I get the message: ‘There are no previous versions’

After I click ‘ok’. I’m back to ‘My partitions’ and I can’t go any further. What am I doing wrong?

 

Why are you doing a partitions restore?  Do a full disk restore.  Then navigate to the full backup and do a full disk restore. 

I'm assuming you're using the recovery media to do this since you say you wiped the drive, but just want to be sure.  Start at about 1:57s on this Acronis tutorial video to make sure you're doing it correctly.  https://youtu.be/Xc4TZL4_Dc8

If you did not backup all paritions originally (your backup name says paritions so really not sure what exactly you backed up).  You could take some cell pics and post back here of what it shows you at the full disk and/or paritions backup which would tell a little more of the story.