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Acronis True Image 2016 is extremely slow on Windows 10 Pro

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I'm basically facing the same issues that I described in this thread:

https://forum.acronis.com/forum/96111

I upgraded to Acronis True Image 2016 Build 5586 and now I'm back to slow backups. It gets extremely slow around the 2.0 TB mark. It doesn't say that ATI isn't responding or anything but the program just doesn't go fast. I wasn't even able to stop the backup with the "Stop" button and I had to force a shutdown of my computer. Any ideas on what can be done to fix this problem?

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Do not use a hub or case mounted USB 3.0 connectors to attach your external drives to for backups is one thing I would recommend. Attach these drives directly to the I/O panel on the back of the machine.

Make certain that both USB 3.0 divers and your on board disk drive controller drivers are the latest available. look to the Dell support site for your specific model for these, do not trust Windows to update these drivers.

Open the case on your machine and give the machine a good dust busting. This will insure that no heat related issues are present that is causing the machine run slower as time progresses.

When you start a backup open Windows Task Manager and click on the Performance tab. Watch CPU utilization and Disk Activity. If performance slows continually throughout the backup process this would indicate a hardware problem. Heat due to restricted ventilation is the number one cause of failure or poor performance.

I have had several driver related issues after updating PCs to Windows 10. As suggested above, check the Dell support site for latest Win 10 comatible drivers.

Ian

The USB drivers I have are the latest. Both drives aren't connected to my USB 3.0 hub but they are connected to my front USB 3.0 ports. I can try switching them to the back next time I try a backup. I tried to use Acronis True Image 64-bit via the bootup Rescue Media. I set it to automatically shut off the computer after the backup was done. The backup finished while I was sleeping so I did not see everything that was going on but it took about 12 hours for the operation to complete. When I turned the computer back on and checked to see if there was a .tlb file, nothing was written to the external hard drive I had chosen. Any idea as to why this is the case?

Front ports are mostly problematic. Unfortunately there is no change in USB 3.0.

When you deal with Android flashing, you will see the same recommendation over and over - do not flash your device using front USB ports (2.0 / 3.0). I don't know why it is not better with USB 3.0 but my external drives are allergic to use with front USB 3.0.

USB Sticks and things like Wireless receivers (mouse etc) work fine though.

I agree, USB 3 ports on front of PC can be problematic, particularly if you are using a USB HDD that does not have a separate power supply.

Ian

Hi

I have similar problems:

Symptom: Extremely slow disk and partition backup.
Version: ATI 2016 Build 5586 (latest at time of posting)

1. First backup fast. ~1 hour (~0.5TB)
2. Second backup (Version chain scheme) extremely slow. Over 5 hours to complete.

Not USB 3.0. 1Gbps Ethernet NAS

Just upgraded from ATI 2013 that was operating just fine on W10.

File Backups are operating just fine.

Open to running diagnostics and submitting reports if devs are reading...

Cheers
S.

I had the same problem with I first updated Win10. The culprit was an incomplete installation of the Broadcom NIC driver. Deleting the driver, rebooting the system and allowing it to be installed automatically fixed the problem. I was using ATI 2015 at the time, rather than ATI 2016.

If that does not work, delete the Win 10 NIC driver, and load the Win 7 or Win 8.1 driver downloaded from the manufactures site (or on the installation CD if you have one). To get it to install you may need to run the installer in Win7 compatibility mode.

Ian

I have exactly the same problem. Windows 10 Pro, 8 meg ram. 1st, could not even get 2016 to initialize my computer. reinstalled latest hot fix. No change. Completely (CCCleaner) uninstalled 2016, then reinstalled. Backing up to external drive - used with older version and all was good. Now, 2016 iss backing up entire PC, but Agonizingly slow.... Even went and disabled Adobe services that were running - no change. Turned off Eset Anti virus as well. Instead of the "...remaining time" decreasing, it decreases 5 minutes, then slowly increases again..... Have around 500 gig of data.... IS this "normal" ???

Thanks.

It is not normal; I have been backing up to 4tb USB HDD and have not noticed the time the task takes. But these are incremental backups rather than initial backup.

I have noticed that the indication of the remaining backup time is not particularly reliable and that it can fluctuate.

Ian

this is normal usb on everything from Windows 10 Me ago my usb 3.0 that was not his day at all my hub usb 3.0 d-link usb 3.0 port on intel works in usb1 no bet has emerged in days or asus-link to these usb 3.0 except that it basic microsoft windows 10

Quick update to my problem:

I seemed to have solved it (or just luck!)

The problem was either one of the following (and no I don't have time to investigate further)..., but if this helps anyone then all the better...

1. The jumbo packet size on the network adapter had reset to default size. Reset to back to what it should be (9K in my case).

2. The first backup was from the previous version (RTM of ATI 2016), the first version chain backup to occur after that was the very slow one.

I ran and cancelled the backup task, until it started another full backup. The full backup ran at normal speed. Subsequent version chain backups are also running at normal speed.

Hope this helps anyone in a similar situation.

I'll update if the problem reappears...

Cheers
S.

"1. The jumbo packet size on the network adapter had reset to default size. Reset to back to what it should be (9K in my case)."

standard is off - packet size (MTU) 1500 bytes. So yours was or IS set standard at 9000 bytes (9K)?

If you are interested have a read here: https://forum.acronis.com/de/node/98115#comment-295470

Hi Karl, thanks for your input.

All the devices in the network chain to the NAS (including the NAS) support Jumbo packets. I've always run jumbo ON (9KB) with ATI2013 for the last 3 years without a hitch. Even with windows 10 it was running perfectly with ATI2013. Only when I installed 2016 did things go awry. Consistently get 700Mbps over the network. Verified no packet fragmentation with ping.

As I say, now that I have set Jumbo back ON, AND done a clean full backup using the hotfix 1.1 everything seems to be back to normal.

Hopefully it stays that way.

Cheers
S.

SB,

Sounds to me like all is fine with your setup.

Cheers.

Thanks for the the feedback SB.

I have tried the USB 3.0 ports that are on the back of my computer. I still have to use the ATI 2016 Rescue Media otherwise it will not backup. However, to backup 3.9 TB of data, it took 7 hours and 41 minutes total which is an improvement over my last backup which used the front USB 3.0 ports and the Windows 10 interface.

I am updating this thread because it gets a lot of search engine traffic.  I am experiencing these issues again, only this time on a brand new desktop PC that outperforms my old one in every way possible...except backing up data with Acronis True Image 2016. Please see the latest discussion thread here:  https://forum.acronis.com/forum/108631