ATI Notifications stopped on Weds 16 March 2016
I am using ATI 2016 on three machines. All issue messages to the same email address. All failed the same night, Weds 16 March, 2016 and have never worked since.
A test email using the same settings that previously worked gives the following set of rejection codes,
0x0064022B+0x0000fff0+0x80070004
I have seen a suggestion that I should replace port 465 with port 587. This simply hangs.
The settings I use specify SSL and port 465. Of the three machines, 2 use Norton Security and a third uses Kaspersky Security. All started failing at the same time.
So I think either an update has been put on ATI which has changed, or something has changed at my ISP which causes the process to fail.
Please can someone decode the above messages and let me know what they mean? I do not know where to look them up.
Or maybe someone knows how to work around this issue.
Thanks,
Len Bradshaw
GroverH,
Thanks for responding.
Currently I have the same email address as both sender and receiver. However, I have altered the address used for SMTP authentication (along with its password) and I get exactly the same error during a test.
I am not using any of the settings available under "Show extended settings".
The error is produced very quickly. If I disable the network connection I get a response in a similar time. However the response codes I get are altered for the last digit of the third code from a 4 to a 3.
0x0064022B+0x0000fff0+0x80070003
There must be somewhere that these codes are documented with appropriate meanings. Do you know where that would be?
Lennie
I beleve the codes vary depending upon the email provider. Who is yiour smtip?
Malware and av protection can interfere. Disable both for a minute or so and then do some testing.
GroverH,
Well, I think the codes must be supplied by Acronis. My justification for this is in my previous message. As I said I disconnected the computer from the network and got the codes 0x0064022B+0x0000fff0+0x80070003. So these codes are clearly not being supplied by my ISP which could not have been contacted. They have been generated by ATI or some code it has called.
As for the issue with AV and Internet security I had covered that previously as well. The 3 machines started exhibiting the same behavior at the same time on the same day; yet 2 were using Norton IS and 1 was using Kaspersky. I have also tried disabling the security but to no avail.
So my question to Acronis is the same. Where can I find the description of what all these diagnostic code mean?
Lennie
Lennie,
We cannot offer any help if you do not tell us the email program you are using as the sender.
Which smtip are you using????????
Yes, we would need more information to assist. Many using gmail are having issues because of Gmail "less secure apps" and/or 2 step authentication. Of course, it can be other reasons as well, and/or related to your mail settings and/or mail provider too. Not sure though since we don't have much information to go by at this point.
GroverH, Bobbo_3C0X1,
My understanding is that ATI acts as its own email client. If this were not the case then it would not be necessary to supply the same security settings that are supplied to other email clients such as Outlook or Live Mail (which I use on these machines).
I have Googled the term SMTIP to try and understand what you mean by this. I can find no definition. Please can you explain what you mean by this term?
My Internet Service Provider (ISP) is Virginmedia. They also supply my email services.
However, as I have said before (please see my previous posts), I believe this error is being returned by the Acronis email client before the network is even accessed.
The Server settings are: smtp.virginmedia.com Port 465 SSL
I have specified SMTP authentication and I have not used the "extended settings".
The target email address is the same as the address used for SMTP authentication.
So what other settings would you need to perform diagnosis?
Does anyone know where the description of the diagnostic codes can be found?
Lennie
Take a look at a few of these - there are some suggested email settings that others have had to implement to get email working again:
https://forum.acronis.com/forum/111888
https://forum.acronis.com/forum/114211
Are you also able to verify your existing settings in another iMAP client or someting like POSTIE to see if it can send a message with your current account settings?
Another option would be to contact support for VirginMedia.com and ask if they have different sets of settings which you might try--such as for portable devices.
Have you tried to temporarily disable our AV proglams to see if your firewall is stopping the notification.
You might also look at the AV log file and see what is being stopped.
Lennie,
I know your first post said you tried changing from 465 to 587. When you changed to 587 did your try TTL? I suddenly had problems on 465 and SSL but when I went to 587 and TTL it worked for me. Hope you have the same luck!
Steve1209,
Assuming you meant TLS rather than TTL, then yes I did. It failed just the same.
Lennie
Lennie,
Yes I ment TLS, sorry for the bad typo & sorry to hear it also didn't work for you!!
As for the AV settings, I have already explained above.
The email address works fine in other applications such as MS OUTLOOK and the email on my phone.
I have found no settings that work. It appears that it is Acronis that is at fault here, not my ISP, as errors are obtained before the Acronis email client ever contacts the ISP. This too, is already explaiend above.
Lennie
Lennie, not all apps handle mail the same way. Some of them, like Outlook, have hooks that have better tieins to mail. Your phone too. If you could try to use a simple mail client like POSTIE as test reference as well, it may help narrow down the authentication error a bit more.
There are others who reported mail stopped working all of a sudden as well, but at different times than you and most using Gmail - those mostly seemed to be issues with Gmail "unsecure apps" kicking in and/or Gmail 2-step being used. Not all, and does not seem to apply to your situation. However, we don't know the cause either so are trying to help identify the cause instead of assuming it is an issue directly in Acronis (which is strange that it happened on all 3 of your systems and no updates have been relesaed for 2016 since v6027 back in mid-december).
My email notifications were working just fine until 2/1/2016 when they stopped. The two articles to which I was directed, 57895 and 57875, did not help at all. I am using Outlook for emial and my server is on ATT. I went to ATT and downloaded what my email server settings should be and tried all the combinations, but nothing is working. I originally used those settings and the email was working just fine. So, I can't underestand why the same settings won't work now. This is tremendously frustrating along with the backups just suddenly stopping for no apparent reason.
Charles, please try the simple POSTIE smtp client posted above with your mail settings. If it works witih that, but not with Acronis, I'd be more inclined to side that it coudl be an Acronis issues. Outlook has better tie-ins with some mail applications. Using POSTIE as a test may help determine if the problem is with Acronis or the mail settings.
Also, just to verify, you're ussing SSL?
Incoming mail port #: 995, secure connection (SSL) checked
• Outgoing mail port #: 465, secure connection (SSL) checked
And your username is your full email address and not just the username without @ATT.net or whatever the rest of it should be?
https://forums.att.com/t5/Email-Internet-Security/SMTP-port-587-just-st…
Hello Charles,
You have said that email notifications stopped working on 2/1/2016. We pushed updates for Acronis True Image 2016 software on December 2nd and April 18th. Nothing changed in Acronis program itself when the problem occurred on your side.
The only thing that could have changed is Acronis configuration file for particular backup job. You can create a new backup task and see if the issue persists. If this does not help, you can do the following:
1) reinstall the program with cleanup utility as per https://kb.acronis.com/content/48668, then see if email notifications start working
2) if you have a system backup, created before the problem occurred, save the current state of your system by running a system disk backup or EntirePC backup, then restore from older backup, see if email notification work. This will show whether the problem`s cause is at your end or outside (internet service provider, outgoing email server SMTP etc). Then you can always restore from the most recent backup and continue working normally.
If you are using Postie, try disabling Category Specific RSS Menu which may be related to the issue as described at https://wordpress.org/support/topic/postie-stopped-working-in-december-after-long-problem-free-run#post-6445926
Although you may not have changed email settings intentionally, Postie may also stop working "suddenly", see https://wordpress.org/support/topic/my-postie-stopped-working
You can also contact Acronis Customer Central for further assistance. If you will be paying support fee and it will be discovered that the problem`s cause was in Acronis, Pay Per Incident fee wil be refunded.
Regards,
Slava
Slava,
Thank you for this information. I have given thought to doing the re-install and the fact that you have mentioned it makes me think that is what I should do. I will un-install the program completely and then do the install after I have rebooted the computer. I will let you know what happens.
Chuck Frazer