Backup failed to run
A scheduled backup failed to run on 11 Mar 2017 at 2215. I have read through the various troubleshooting stuff and not found a specific cause.
The options to wake the sleeping computer are set.
I know it would probably work if I created a new task. But sometimes I need to edit the existing task to turn off the backup scheduling, and I would hate to have to create a new task each time. I was hoping someone could review the attached log and provide me a reason for the failure to run, and possibly a fix.
So far as the log is concerned, I generated it using the MVP Log Viewer, but when I tried to save it using the "Save as log file" option, the program crashed with this error message:
"Error in SaveAsLogFileToolStripMenuItem_Click"
The scheduler2 log file is attached. The scheduled backup time/frequency is daily / 10:15 PM
Thanks for any tips
Thanks Steve,
So the scheduler ran at the specific time, but TrueImage did not start the requisite task
In the Scripts folder, there are only two scripts listed (also found in the Get List command).
I searched my computer, for one of the other tasks listed, but nothing found.
I searched the Registry, and found nine of the seventeen similar tasks (from Get List) listed under:
HKEY_CURRENT_USER\SOFTWARE\Acronis\Acronis True Image 2016\RestoreTask
Some that were not listed in that key were in
HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\TrueImageHome\TaskLastExitCodes
but there were others listed in that last key that were not returned by the Get List command.
Probably doesn't mean much.
So the Scheduler ran at the appropriate time; it processed the script (1-55 in the list), but the script did not start. The script did start by the scheduler two days ago, and I did not edit it between then and now.
Thanks for looking at that file, though. And if you have any other thoughts, I would appreciate it.
Ron
Ron, do you have any Service_ logs for your backup task from around the time when it should have been run on schedule?
IT appears that there was no Service_log generated around that time.
Ron, not sure what else to say as to why the task didn't run on schedule.
You can either wait to see if the scheduled task runs next time or else can use the Backup now option to run it immediately.
The further option is to use the Acronis Scheduler Manager tool to clear out all your scheduled task and reset the schedule(s) for the task(s) that should have these. Use the command task zap to do this.
Hi
I'm having a very similar issue. A weekly task sometimes runs and sometimes doesnt and produces no useful information as to why it hasnt run. I've tried that task zap option and reset it to run again next week, hopefully that fixes it.
Paul
Thanks Steve,
I ran the task manually. But I plan to use the scheduler to remove all the unwanted tasks, and start afresh. We'll see what happens.
Ron, Paul, if the computer is asleep or in hibernation mode, when the backup is supposed to run, please check if the AC power is on or off. Some BIOS/UEFI settings do not allow wakeup triggers to wake up the computer if the AC power is off.
Regards,
Slava
Slava,
AC Power where? If there is no AC Power going to the computer, nothing will turn it on.
I will recheck the BIOS settings, but I don't think that is the case since the Windows scheduler can wake up the computer.
If you have a mobile device (laptop) with a battery, it works without AC power. Mobile devices have different behavior depending upon whether it's running on AC power or battery power. If you have a desktop, then it would only be AC power, but if using a laptop, the sleep behavior can vary if it os battery instead of directly plugged in.
As an FYI - maybe check your Acronis services (control panel >>> administratrtive tools >>> compouter management >>> serviceds) and see what the Acronis Scheduler service is set to. See if it is 1) enabled. 2) if it is enabled, is it set to start "automatic" or "disabled". If it is set to "automatic" you might try setting it to "automatic delayed" to see if giving it a few more seconds will allow the scheduler service to kick in as perhaps there are other services taking a bit longer to come on line when returning from sleep that may be requiring a little more time for the scheduler service to function correctly.
Another user had a similar issue and found that scripting a task to stop and start the scheduler service is working much better, and am wondering if just delaying the startup of it a bit longer would have a similar effect and make it more reliable for those that are experiencing this behavior.
Here is BrunoC's thread from the 2017 forum...
OK, that makes sense about the AC power question. I don't have any portable computers that I use TIH on, so that never occurred to me.
I'll try the delayed start. And I assume you mean Scheduler2 service (I don't see any Scheduler Service).
In the past (perhaps the 2007 version), I would use the Windows scheduler to schedule a wake up a few minutes before Acronis startup time, but I think that was a different issue.
Ron, yes it is the schedul2 service that you should try setting to Automatic Delayed Start.
Steve,
That did not work last night.
Ron
Ron, the other user (Bruno) in the post that Rob gave the link for found that he needed to stop & restart the Acronis Schedul2 service a couple of minutes before the scheduled task was due to run - he has got an open Support Case with Acronis for this issue.
You could put such as the following lines into a batch command file and then run this from the Windows Task Scheduler - you should run the batch commands with Administrator rights.
@echo off sc stop "AcrSch2Svc" > NUL 2>&1 TIMEOUT /T 45 > NUL sc start "AcrSch2Svc" > NUL 2>&1 timeout /t 10 exit
Steve,
Yes, I saw that and I've set up the Task Scheduler to run a .bat file at the appropriate time. We'll see what happens.
Ron