Backup failed w/ "backup location not found on the destination drive"

Christy, if you have been manually deleting Acronis .TIB files from your backup drive to free up more space, then this will leave the Acronis Database (which holds information about those deleted files) out of sync with the reality of what still remains on the drive.

Please do a Validation for any of your backup tasks that have had files deleted - you will see a popup message for each missing file which you should take the Ignore option for, then this will attempt to reconcile the Acronis Database with the current status of files found on the drive.

You may like to download /use the MVP Log Viewer and use this to see what error messages are being written to the log files for your backup tasks.

I manually deleted other stuff on the drive and backups for prior systems. I don't believe I backed up anything in the series of backups. There are monthly entries from 8/16 through 4/17 (with two on 4/17). The 8/16 one is a larger one - 125GB. 

I looked at the log file but it had nothing meaningful to me beyond the error message. I'll try to find the log viewer. 

Thanks. 

Christy 

Sorry. Mis-typed.

I don't believe I deleted anything in this series of backups.

Also, every item I see about the MVP log viewer leads me to a forum entry that says the file is too big. Do you know where I can find it?

Thanks again. 

Christy 

Try this link https://forum.acronis.com/forum/128710. OOPs the link doesn't contain the file download and unzip fro here https://drive.google.com/drive/folders/0B8uZDIFmupY7bmh1RHZKcU8ycEU

I looked at the log file with the viewer. It says: Cannot access the path: M:\Entire PC (X1CARBON)_full_b5_s1_v2.tib. 

This is because of the two backups on 4/23. The second one at 8:33 pm became v2. It says it is "full" but it is only 29gb. There is a "full" backup at 7:24pm that is 102GB. All the previous sequence of backups since 8/2016 were v1, alternating "full" and "diff". 

I could delete the 8:33 one that seems to be in error except that's the one the system is looking for as the Last Backup. 

Any way to redirect it to look for the earlier one? Or should I start the whole series again? How do I do that? 

Thanks. 

Christy 

Christy, if you delete any backup files manually, then you should always run a Validation for the backup task afterwards in order to reconcile the information held in the Acronis Database with the status of files held on your backup drive.

Personally, I do not use the Entire PC option for my backups, I prefer to use Disks & Partitions and then to restrict each backup to a single disk drive plus all its partitions.  Entire PC can automatically include multiple disks in the backup, including any removable drives that may be connected to the computer.

Steve, a validation runs at the end of each backup. Also, when I got the backup error a few days ago, I validated the most recent backup (from 4/23) and it worked. 

As I recall, the "Entire PC" is a description I designated. I selected backing up the entire C: drive but not the entire computer (because Acronis cannot backup the entire computer because of Lenovo restricted areas). 

Can you address the issue with two backups from 4/23? Or how I can start again? 

Thanks. 

Christy 

Christy, when you create a new backup task, Acronis defaults to 'Entire PC' which can include all connected drives in your computer.  When you click on 'Entire PC' it then shows additional options that you can select from, such as Disks & Partition, Files & Folders..

I understand that you may do a validation as part of your backup task, but if you delete any backup files manually via Windows Explorer, then you should do a separate validation in order to keep the Acronis Database files in sync with the files still available on your backup drive.

If you want to start again with a new set of backups from this point forward, then the easiest way of doing this is as follows:

Click on the caret icon next to your task and select Clone settings from the menu shown.

This will create a copy of your task with the prefix (1).

For the original task, do the same again but click on Delete... this time, then on Remove to just remove the task settings but leave your existing backup files intact.

Next, on the cloned / duplicate task, click on Rename and remove the extra (1) prefix from the task name.

Finally, edit your backup task and point this to a new destination folder on your backup drive to avoid any problems by starting new backups into the existing folder where your old backup files are kept.   Once you have done this, then click on Back up now to save the changes & run the task.

Thanks for your help. I'm packed up and leaving town now but will do this when I get back. 

Christy