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"calculating time remaining" - STUCK

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Hello.

I've been a long time user of Aconis - 2013, 2014, 2016 and I've never had to contact support.  This is a first time.

This problem is in the forum, but mostly from 2015 which I skipped.

Staring up ATI 2016 starts "calculating time remaining" on one of the 3 backups I have in the collection of backups.   I can't stop the backup.

One issue is that the directory for the backup (on a NAS) is EMPTY.  There is nothing to check.

I have tried shutting down processes with no success.

Any suggestions would be appreciated.

I've attached a system report which was all greek to me.

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acronissystemreport.zip 7.88 MB
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It could be NAS credentials.  How did you establish the connection to the NAS - via host name or IP?  Some of the engineers who pop in here from time to time have recommended using IP instead  (example:  \\192.168.1.10\yournasshare)  as this will rule our possible DNS issues.

Others that get stuck with calculating time may have a local VSS issue.  Since 2015, Acronis is now using Windows VSS as the primary backup method.  In 2014 and earlier, VSS was not used and the Acronis proprietary Snapapi backup method was standard.  You can try disabling VSS for a specific backup task, which will force it to fall back to Snapapi and many users then have success.

https://forum.acronis.com/forum/45832#comment-346558

It is also possible to disable VSS usage for a particular backup task without touching Windows VSS service itself:

1) open the folder where your backups settings are saved: C:\ProgramData\Acronis\TrueImageHome\Scripts

2) each file there stores settings for particular backup job. Open files one-by-one in Notepad, or open latest modified file (if you have just modified your task), until you find the one that has backup name on 5th line, e.g. MyBackups

3) click Edit - Replace and replace use_vss="true" with use_vss="false"

4) save changes and close the file