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Cannot Access the Path error message

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I tried to backup and to validate a backup set, but I keep getting an error message "Cannot access the path...".  The path indicated in the error message is invalid.  It doesn't exist.  Both the backup and the validation error out at this message.  My choices are to "Retry", "Cancel" or "Knowledge Base".  I looked into the Knowledge Base and couldn't find a solution.

I'm running True Image Home 2016, Win 10, x64, to a external media drive.  I backup to the external media drive.  The drive is "discoverable" and I can see the files using Windows File Explorer.

How do I get my backup and validation process to work around this error?

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In all likelyhood your external drive has been assigned a new or different drive letter by Windows.  This is a common occurance with USB attached drives and occurs when some other usb device that needs a drive letter is attached to the machine.  You should consider assigning a letter to your external drive that is near the end of the of the alphabet.  Then, adjust the path to this change in drive letter for the backup task in True Image.  Should solve the problem.