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Cannot upgrade to last version build 6571

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Hi all, I'm on Windows 10 production build (not insider build).

Using TI 2016 build 6569.

Each time I try to upgrade to build 6571, I recieve an error with 'Acces Denied' message if I see the details of the error.

Anyone having the same problem ?

 

Nicolas. 

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Nicolas, this is a known issue and has been shown to be caused by security software interfering with the upgrade process.

You can try doing the following:

  1. Log in to your Acronis account and download the latest ATIH 2016 build 6571 installer program.
  2. Shutdown your security software (antivirus, antimalware etc) and disconnect from the internet.
  3. Run the ATIH 2016 installer as Administrator.
  4. Restart / resume your security software / reconnect to the internet.

If the above does not help you resolve this, then you will need to do a clean install as below:

Perform a clean install of ATIH 2016

First uninstall the program via the Control Panel (or use an uninstaller such as Revo).

Run the Acronis Cleanup Tool (link in my signature below), then restart the computer.
Note: The KB document for the Cleanup Tool refers to checking for entries in the Windows registry - I have ignored this step on the occasions I have used it with no detriment, though if making changes to the registry, I strongly advise either exporting the registry before the change(s), or create a System Restore point, or image the drive for protection.

Reinstall the ATIH software (download a fresh copy from your Acronis Account if needed or if you don't have the latest build version installer).  Run the install as an Administrator (right-click on the installer to take this option).
It is also recommended to suspend your security programs (antivirus, anti-malware etc) during the install as these programs can cause Access Denied errors for the Acronis installer program.

Note 1: If you have purchased an Upgrade version of ATIH 2016 you will be asked for two serial numbers during the install - one for 2016 and one for the previous version that the upgrade is based on, i.e. 2015.

Note 2: The cleanup tool will remove all your backup tasks and task history.  If you want to protect this information, then open C:\ProgramData\Acronis\TrueImageHome\ in Windows Explorer - this may be hidden on some systems - if so, go to the Folder option in the View pane and enable hidden files & folders).

Save a copy of the Database and Scripts folders to another location to restore back later.

Note 3: In order to restore the above folders & contents, you must stop all Acronis Services & Programs else you will encounter locked files in the Database folder.

Nicolas, also you can check "Solution 1" from https://kb.acronis.com/content/58249. Whether it applies or not depends what what part of build 6571 (which Acronis driver to be more exact) fails to install, see that KB article for more details.

Regards,

Slava