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Email Notification stopped working

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I am running Windows 10 64bit and the trial version of TI 2016. I have bought TI for many years and was happily running TI 2014 whilst I waited for TI 2017. The last few weeks I have had the problem in 2014 that email notification will not work despite having exactly the same settings as Outlook 2013 (I access my Gmail account through Outlook) so I decided to install TI 2016, exactly the same problem. I switched from Firefox to Chrome a couple of weeks ago so I switched back but still the same, I uninstalled and reinstalled TI 2014, same problem, I tried port 465 and SSL, same. This has also happened on my laptop. I have now run out of ideas.  I attach .jpg of my settings with my private info starred out

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Peter,

Try this as noted by MVP Steve Smith:  https://forum.acronis.com/forum/120443

If that does not work for some reason, please make sure that you have "less secufred apps" enabled in Gmail and that 2 step authentication is NOT turned on.

If mails is still not working, trial versions hae full technical support during the 30 day trial period so I'd suggesting opening an immediate support case through chat to have them help you look into it after that if the suggestions don't resolve the issue first. 

Peter, if you are trying to setup email notifications using the Outlook.com SMTP server to send mails, then the following settings are working for me.

Server address: smtp-mail.outlook.com
Port: 587 
Encrypted Connection: TLS
Username: Your email address
Password: Your password

Note: that selecting TLS in the ATIH Notifications page leaves the port as 465 - you need to manually change this to port 587.

Thank you Steve, I use those settings apart from SMTP.GMAIL.COM. Very strange how it wont work for me. I suspect Chrome has something to do with it.

Hi Peter,

 

I use GMAIL with Chrome with no problem (I don't use outlook) but using SMTP.GMAIL.COM in server settings, port 587 and TLS, then check box SMTP authentication and use your full gmail address XXXXX@gmail.com and your Gmail password works for me.  

Hello Steve,

I'm afraid I don't follow 'your Gmail password works for me'

Sincere apologies to all. The great disadvantage of getting old is a bad memory. I changed my login password two weeks ago and forgot completely about it.

The 4 stages of man.

1. First you forget names.

2. Then you forget faces.

3. Then you forget to pull your zip up.

4. Finally, you forget to pull it down.

I am definitely at stage 3 and not looking forward to stage 4.

Good chuckle!  It happens to the best of us from time to time.  Glad it was sorted out :)