Entire PC Backup Hangs
I have TIH 2016 set to perform a full backup with automatic cleanup set to only retain 5 versions (see screen dump). On starting a backup this morning the progress bar got to 'Backing up 1.11GB and 'Calculating time remaining' and stayed there with no further progress. There would seem to be plenty of room on the disk for the backup whaich as you will see from the second screen dump is usually around 137GB. The (USB) backup drive disappeared from Windows Explorer. but now appears as normal. Anyone any ideas as to what is going on, or at least how to find out?
DrMopp, use the Log File Viewer app (link in my signature) to check what messages ATIH is posting in the log for this issue.
From your file listing, your first backup file (B1) was also the same size as your last one (B8) and as you currently have 7 backups listed on your storage drive, it would seem that perhaps you have modified the task configuration at some point which would reset the version chain counter, as there should be no more than 6 maximum when automatic cleanup is set to run after keeping 5 version chains.
I would recommend doing a validation of your backup task to see what messages that produces here?
One word of warning about using 'Entire PC' this can include any additional, temporary drives connected to your system at the time the task runs which can slew the results and backup size.
@thomasjk - backup disk is 1TB so should be enough room.
@Steve, logs show nothing untoward and validation ran through successfully. There are no external drives other than the backup drive connected when running the backup. I will probably delete these backups and settings and start again (again!)
Your USB drive disappearing from File Explorer raises concern for me, could be a bad cable or USB connector on ither end causing the problem. Try a different USB port on the computer if you can. On desktops a port on the back of the machine is preferable.
Your USB drive disappearing from File Explorer raises concern for me, could be a bad cable or USB connector on ither end causing the problem. Try a different USB port on the computer if you can. On desktops a port on the back of the machine is preferable.
Problem is it's a USB3 drive and I don't have a spare USB3 cable. Also only one USB3 port on laptop. Will get new cable if problem recurs, then revert to USB2 port if still a problem.
DrMopp, if your USB 3 drive is being powered from the USB 3 port on your laptop, then it may be simply drawing too much power. USB 3 draws around double that of USB 2, so you may want to consider using a powered Hub to offset the power drain.
DrMopp, if your USB 3 drive is being powered from the USB 3 port on your laptop, then it may be simply drawing too much power. USB 3 draws around double that of USB 2, so you may want to consider using a powered Hub to offset the power drain.
OK but with the laptop is on mains power during the backup and nothing else is running on the PC isn't that unlikely?
I would like to fully agree with you but it may not be the case as mains power is not necessarily going to respond to an increased power drain on a USB port caused by an external device and it could simply be that the laptop senses an over-power / over current state for the port and temporarily disables it to reduce the risk of damage.
A related question regarding the drive connecting cable, is this a single or a double headed cable?
For my own USB powered drives they typically have connectors to draw power from 2 USB ports not just one?
The cable is the one that came with the drive - a single USB 3.0 A to USB 3.0 B Micro
Can I assume that the drive does not have its own power supply as if it does this discussion would be null and void and USB would only be transferring data, not used for power?
Yes that's a correct assumption! It's a USB powered drive - 2.5" Seagate Expansion SCSI
Don't connect via a hub, a port in a monitor, or a USB extension cord, etc. Connect the external drive directly to a USB port on the rear of the computer case.
And, as Steve says, USB 3 drive may require more power than your older port can consistently deliver.
Thanks, but the drive is connected directly to a USB3.0 port on the laptop and not indirectly using any of the devices you mention. Understand about the USB 3.0 power issue. Should add that the drive has has backed up using Acronis successfuly many times previously. (OK I know there's a first time for everything!)
DrMopp,
Does the Seagate drive your using have a power cord that you plug into the wall? i think it should as I have never seen a Seagate Expansion drive that did not.
If yes then the drive is self powered and thus the USB cable isonly used for data transfer.
Sorry I know your are only trying to help, but these 2.5" disks (please see screen dump attached) have been around a long time and are USB powered
He suggested that because it sounds as if the connection between PC and disk is flaky. USB 3 drives draw more power than some USB ports can consistently deliver. Also try a different cable.
Out of interest do you have another drive that you could use to test making a couple of backups to see if the problem lays purely with the Seagate drive or shows for other devices connected to the same port?
Out of interest do you have another drive that you could use to test making a couple of backups to see if the problem lays purely with the Seagate drive or shows for other devices connected to the same port?
Yes I have another drive and cable (USB 2.0) I can use, I will try once more tomorrow with the USB 3.0 drive and if any problems will try the replacement drive and cable.
PS USB charging was enabled on the port I was using, is that likely to have had any effect?
I wouldn't have thought that having USB charging enabled should impact on the use of the drive, if anything it would tend to suggest that more power would be available to the port?
If that is like what I have on my Dell laptop, I believe it simply makes USB power available even when the laptop is shut off, for charging devices such as phones. I expect it would neither hinder nor enhance use of the port for a USB-powered hard drive.
I did not know you were using a portable drive. Makes all the difference in the world on how they are powered.
Some laptops only give full USB power when the system is connected with it's own AC power as well. There are also different power settings in Windows based upon whether the system is running on AC or battery power. Other power issues to contend with - USB suspend power settings in power management, usb suspend settings also in computer managment >>> device management, hard drive power savings in Windows power management, etc.
I never saw a log posted - that could point to the issue as we're guessing about the USB ports right now.
I did not know you were using a portable drive. Makes all the difference in the world on how they are powered.
No worries, thanks for the input anyway
Some laptops only give full USB power when the system is connected with it's own AC power as well. There are also different power settings in Windows based upon whether the system is running on AC or battery power. Other power issues to contend with - USB suspend power settings in power management, usb suspend settings also in computer managment >>> device management, hard drive power savings in Windows power management, etc.
I never saw a log posted - that could point to the issue as we're guessing about the USB ports right now.
True, but the laptop is on AC power when backing up and all the Windows USB and other power management settings have been checked, (though nothing has changed since last successful backup, and you will see from the original screen print in post #1 that there have been a few successful ones) You say you never saw a log posted, I have attached the log from the aborted eighth backup.
From post #1... The (USB) backup drive disappeared from Windows Explorer.
From log in post #24 <event id="12" level="3" module="316" code="1" time="1484641003" message="Terminated by user." />
Pretty sure you're not terminating the backup yourself so does suggest it's cutting out at times.
Have you checked the Windows "system logs" around the time the backup stops to look for USB/storage disconnects? It could be another error code, but look for Event ID 2100, 2102
NIRSOFT has a nice usb detection log tracker as well (it's free). http://www.nirsoft.net/utils/usb_log_view.html
Might want to fire that up before a backup and see it can help identify a disconnect.
OK - to check out the disk/cable/port theory, last niight I used various combinations of disk, cable and port, culminating in a different disk, cable, and port all with the same result - the backup hanging at 1.12GB
From post #1... The (USB) backup drive disappeared from Windows Explorer.
From log in post #24 <event id="12" level="3" module="316" code="1" time="1484641003" message="Terminated by user." />
Pretty sure you're not terminating the backup yourself so does suggest it's cutting out at times.
I am terminating the backup myself, I have to, because it stays at 'backing up 1.12GB' (or similar) and 'calcualting time remaining' with no sign of progress.
Have you checked the Windows "system logs" around the time the backup stops to look for USB/storage disconnects? It could be another error code, but look for Event ID 2100, 2102
No, but I did so following last night's aborted backup and found no 2100 or 2102's but multiple instances of event '513', (apparently a known issue with Windows Backup) whch I tried for the one and only time last night, so it seems likely those on the day before were generated by TIH
Application Event Log: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object. Details: AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol. System Error: Access is denied.
Other sites claim this is because "MSLLDP driver's security permissions do not allow NETWORK_SERVICE to access the driver record" Slightly over my head, but tried the recommended fix, which is to issue the command:
sc sdset MSLLDP D:(D;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BG)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;SY) (A;;CCDCLCSWRPDTLOCRSDRCWDWO;;;BA)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;SO) (A;;LCRPWP;;;S-1-5-80-3141615172-2057878085-1754447212-2405740020-3916490453) (A;;CCLCSWLOCRRC;;;SU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)
from an elevated command prompt (no carriage returns)
Then ran an Acronis backup. Initially it looked the same, sticking at 1.12GB, but after a few minutes started to back up and looks to be running normally.
I am terminating the backup myself, I have to, because it stays at 'backing up 1.12GB' (or similar) and 'calcualting time remaining' with no sign of progress.
How long do you wait before terminating? We've seen users post that operations were hung because the progress bar wasn't moving. Once we got them to just let it run longer, the operations completed. The progress bar is inaccurate. I don't know whether this would make a difference in your case, but you didn't say how long you waited. Leave it longer.
P.S. Go back and read your first post. Please see how inadequate it is, and how critical information about your case was added piecemeal after many posts and questions from MVPs. A clear, succinct initial post with all key details saves us time and makes it more likely to lead to a resolution.
This article may help:
How to ask for help in on-line forums and news groups
http://www.webhostingbuzz.com/blog/2010/09/30/how-to-ask-for-help-in-on-line-forums-and-news-groups/
DrMopp,
Did you follow the recommended procedure in the link I am providing below?
https://answers.microsoft.com/en-us/windows/forum/windows8_1-hardware/c…
If not I wonder if the fix you applied will stick and the backup will continue to work for you. If it does not you may wish to follow the procedures in the provided link.
DrMopp,
Did you follow the recommended procedure in the link I am providing below?
https://answers.microsoft.com/en-us/windows/forum/windows8_1-hardware/c…
If not I wonder if the fix you applied will stick and the backup will continue to work for you. If it does not you may wish to follow the procedures in the provided link.
No, just the process described in my post #26, however when I perform the check described in the last step of that recommended procedure with accesschk I get the same result as shown. That, the fact the backup has run successfully since, and no further 513 errors suggests the fix has "stuck". Thanks for the thought though, and the link.