Failed to open data stream

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Hi,

I´m using True Image Home 2016. I installed it to one of our customers. He was using an external USB-Harddisk at H: before.

At that time I installed a backup-job saving to H:

Now he reorganized his system and the external HD is at F: - I changed the backup-job to save to F: now.

After starting the job, it opens files at F: but does always step back to H:, too.

Here´s some part of the status-mail:

18    True Image    16.05.2016 23:33:16    Backup-Archiv konsolidieren Speicherort:    "F:\Meine Backups\System und Daten (C+D)\System und Daten (C+D)_inc_b7_s2_v1.tib" Ziel:    "F:\Meine Backups\System und Daten (C+D)\System und Daten (C+D)_inc_b7_s2_v1_8564B6C2-280D-4732-890B-E8B624E07517.tib"  
19    True Image    16.05.2016 23:33:17    Exklusiver Zugriff auf Backup H:\Meine Backups\System und Daten (C+D)\System und Daten (C+D)_inc_b1_s2_v1.tib während der Konsolidierung ist fehlgeschlagen. Stellen Sie sicher, dass die Backup-Datei nicht in einer anderen Anwendung geöffnet ist.
20    True Image    16.05.2016 23:33:17    Der spezifizierte Dateipfad existiert nicht.
21    True Image    16.05.2016 23:33:17    Das System kann den angegebenen Pfad nicht finden
22    True Image    16.05.2016 23:33:17    Failed to open data stream. Try to remove the backup from the list, add it again by clicking 'Browse for backup' and recreate the backup settings.
23    True Image    16.05.2016 23:33:17    Exklusiver Zugriff auf Backup H:\Meine Backups\System und Daten (C+D)\System und Daten (C+D)_inc_b1_s2_v1.tib während der Konsolidierung ist fehlgeschlagen. Stellen Sie sicher, dass die Backup-Datei nicht in einer anderen Anwendung geöffnet ist.

 

Is there a way to get the Backup running again - or do I have to completely delete the old job and setup a new one?

Mar, 05/24/2016 - 07:47
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Commenti: 1412

Ralf,

Changing drive letters is one of the things that ATI does not do...you will need to delete the old job and setup a new one.

We (MVPs) recommend permanently assigning an upper letter (such as T:\) to drives that are used to store backup files.  That way, your client should not get this problem again.

Regards,

FtrPilot

Mar, 05/24/2016 - 18:09
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