Long time customer, What happened Acronis?.

I un-installed TI2016 and got back to TI2014 and agree with what you are writing.

I'm a similar long time user and agree wholeheartedly with the comments you make. I'm looking elsewhere now instead of making the "natural" move to TI 2016.

There was an open beta for Acronis TI 2016. They were very receptive to changes in the program. I recommend joining the beta to get your changes implemented.

Completely agree. Me too I have been using True Image at least since v8 and loyally upgraded to every new version since then. I had switched to Acronis after many years of using another software. I never looked back to the other company, and again I feel that it is again about time to leave for good. I only run 5 licenses that won't break Acronis' neck if I leave, but word gets around and this forum should be alarming enough. It absolutely comes down to what Shane mentioned in his starting post here: Ask people who do backups all day what they want to see, listen to your customers!

Just a few examples: To reduce complexity, most of my backups are "full" sets. They leave the computer, the network, the location. I want a switch to tell Acronis to stop looking for older backups that (as they are "full") have no dependencies related to what I am about to trigger right now. Stop bothering us with childish user interfaces that spread everything in whatever hidden corner. I'd be fully content with one page where I can see and set up everything I need. Provide us with the possibility to apply our own naming conventions, don't force nonsense like "full_b19_s1_v1" on us. Let my define a numbering where 009 comes before 010, and not like today where v10 sorts higher than v9 because it carries a 1 at that position and because whoever programmed this seems to have no clue about how data is sorted. Don't combine "shutdown" and "restart" in one option (should event scheduling ever work reliably again). Can you imagine, how many times I cursed this product because I applied changes to the system and rebooted .. and yes, forgot to switch off event scheduling in TI and had to sit and wait till it finished. Or that I did remember to switch off event scheduling, rebooted, kept working and shutdown the computer - just to realize later that I had no backup because I had not switched everything on again. I mean, this is no longer the 80's right, where we got happily paralyzed by this kind of "user interface". Here too, a solution would be so simple: Provide two options, one for "restart" one for "shutdown". And then display us a message box for 10 seconds or whatever time the user can set it to, asking "process or cancel?". And if not answered, process.

And so much more, Acronis..

I agree with all your comments. I and my entire department at my company have been loyal Acronis fans, but now we have nothing but problems. Saving encrypted files in decrypted state does not work. Restoring files from boot disk to SSD drives does not work; Samsung SSD's file structures cannot be found.

I really want to stick with Acronis, but it just isn't working. I was very happy with the 2014 version.

For some reason some Samsung SSDs are causing all sorts of nasty issues with Acronis 2016. What model do you have?

For some reason Acronis thinks that some Samsung SSD have dynamic disks, which are not supported by Acronis 2016.

Ian

System C drive is a SAMSUNG MZ7PD256HCGM 256 GB drive.
Second drive is SAMSUMG 850 EVO PRO.

Just installed and ran Mini-tool and all drives are Basic; system is MBR and second drive is GPT.

I configured with Samsung Magician - I wonder if that has some effect....

I totally agree with shane. As mentionend more than one time - GUI changes in every Version ist a NO-GO. I really love Acronis on Server and PCs but there a couple of issues that makes it hard to work with. - i.e. that we cannot delete backups in Explorer without getting an error in Ti 15/16 or even worse - the backup task will not run... We are using and selling Acronis backup products since more than 12 years...

Hi all!
I came here looking for information to help me make a decision on accepting or rejecting the upgrade offer I received from Acronis. This is the second thread I read and I'm getting closer to rejection than to acceptance of the offer.
Actually, if one looks back ten or 12 years, Acronis seems to have made a plunge in recent years into something that keeps missing the likes and tastes of large chunks of their customer base. I wonder if they notice this or if they even care. In all truth and in my humble opinion, the product has kept the high level of efficiency and reliability that made Acronis climb to the tops of the Backup & Restore software market. And such qualities are what keeps me coming back, year upon year, and stick to their products, trying and hoping to overcome, with time, the horrific user interface design they keep pushing forward in recent times.
I have made my own frustration clear about these and other shortcomings, both in the forums and in direct contacts with Customer Service. But, Yes! They seem either deaf or totally oblivious of all complaints from the users. It may be just my perception, but it seems to me they can't even care less. Sadly.
Guess I will stick to my previous versions, at least for the time being or until such time as I may have to throw in the towel...
Regards.

Yup, my sentiments also. The UI has steadily gone downhill. Please give us an option to have the much better detail oriented UI. Fire your UX (Un-eXperts).

This is what I posted (again, since I've done this for prior releases:
(Whoops, I can't see what I posted into their Feedback section. Another poor mark.)

I love the backups and the restores that have worked for me and several of my friends over many years. I definitely do not like their user interface!

My complaints were rectified during the Beta Testing phase of ATI 2016. UI works well, backup and restore functions properly. I have no complaints with ATI 2016. All problems I have submitted were rectified quickly. I was apprehensive when 2016 first released. I use it daily on 9 computers with no issues.

@Technogod (what a name - hope you truly live up to it...)

So how can I use ATI 2016 with a reasonable display of all backups that I have made? This display should include the full pathname of the backup (the current list only shows about 20 characters), and other useful information (date, size, #of incrementals, etc.)

Thanks in advance, O God!

A friend at work gave me that name a long time ago. I install and service X-ray equipment. He liked the mechanical portion and I liked the troubleshooting and calibration portion.

Click on the down arrow next to the backup and select open location. Windows explorer will show the location and list the backups. I agree with the fact that Acronis has made the UI too simple. All we can do is make suggestions and hope the programmers will listen. The current UI is still usable IMHO.

There's one point I may not have left sufficiently clear in my previous post, so I wish to come back to it once again, if I may.
In my long experience as a user of Acronis', I never encountered one single instance where I was let down for a reason directly linked to the product's primary and fundamental purpose -- backing-up and restoring, period. And I never said or wrote or suggested anything to the contrary.
This said, and not being the OP of the forum, I dare say that Shane's purpose was not about the product's basic and fundamental purpose of backing-up and restoring. The complaint was, it seems to me, about the poor quality of the user interface, an issue that is stubbornly being rolled-over from year to year during the last few years. It was not always like this. Many people have actually compared the quality of recent product UIs to more like Beta versions rather than final, commercial releases of such products.
In any case, and be it as it may, the vast majority of us, the final users -- the paying users, that is -- do not have either the time or the expertise, or neither, to be Beta testers. And we don't have to. This is why we pay for our licenses. And not having been involved with the Beta phase of the product, we should not need, once we buy it, to take an intensive college course in order to get a reasonably quick grasp of a product that was made purposefully to be sold to us and used by us. And here is where we come face to face to that infamous user interface... Right?
And, oh God... We are not all mighty and all sapient little gods; we don't need to. Hopefully, we are mainly prepared and care most about how to best do our own jobs well, and we need to rely as much on the quality of services from those who know how to do their jobs well (the programmers, in this case) as they may need to rely on the quality of ours, if and when they come to use them...
If I'm wrong, then I must have lost it all... But if I'm right, this is what's being discussed in this forum.
Cheers.

Acronis tried to make the interface as simple as possible so everyone would be able to use it. I have no problem setting up backups with the current UI.

I agree that setting up backup tasks is easy with ATI 2016. Managing backup tasks is not very easy; for example adding tasks previously removed; removing task (either with or without deletion of associated *.tib files).

Ian

Hi All,

I agree that doing Local Backups are very easy to do with Acronis 2016 Version.

The problem is not with Backups, the problem is with Restoring. You can't read the Descriptions of the Backups after being created or existing Backups, in order to restore another partition from within the existing operating system. Especially when you are dual-booting the computer and also have more than 3 Hard Drives installed in the computer. You don't need to use the Acronis True Image Bootable Rescue CD, when more than one operating system is available to use.

Especially useful for Beta Testing.

Technogod wrote:

Acronis tried to make the interface as simple as possible so everyone would be able to use it. I have no problem setting up backups with the current UI.

Perhaps they made it tooo simple... :) It's far from being easy to use by everyone.

I thought I had made my case clear in my previous two posts -- yours is NOT a typical case and you're not a typical user. So, I must humbly conclude that I was not as clear as I set out to be...

Sorry.

I skipped 2015 as heard SO many bad things about it, 2016 sounds like it's going down a similar road...

After hours of struggling with the shortcomings of the new 2016 UI, I share all of the frustrations listed above. 2014 was clearly the most user friendly UI to date. Yes, backups are not notably worse than before, but selecting the correct restoration backup is an unnecessary nightmare!

1. During restoration, the UI should readily identify the entire restoration ID and associated creation date, without the extra step of going to the file manager.
2. The comment section is used to identify the contents of the backup file, thus aiding in the correct backup file selection. What is the use of making comments during the backup session, if they cannot be read during the restoration process!!????

Ditto. I won't repeat what has been said about the TI UI here as I have already posted extensively on the host of issues with it on other threads and privately to Acronis.

I always thought the earlier versions of TI were some of most well thought out, intuitive and foolproof pieces of software I had ever used. Since version TI13, I have watched the UI gradually become more and more "idiot proofed" to the point where you now can't actually work out what is going and don't even have useful logs to look at. This is really dangerous for a backup product and a define step backwards.

I have comforted myself in the fact that at least the enterprise product UI was still sensible but not since Backup V12 came out. Now it too has suffered the same fate of the dreaded minimal UI. There are some features of this UI that are quite frankly insanely dangerous. I do find myself wondering if those that designed it have ever been responsible for backing up a vital, mission critical system.

I remain a fan of Acronis in terms of what goes on under the hood in terms of the actual backup processes and technology, trust it completely and have never been let down by it but it is the UI that has spoilt it. What a shame to see this happen to such a great product.

The v12 products have been nothing short of disappointing.  We're long time customers and have nothing but issues all around with v12.

• Issue #1: Cannot backup to local network storage on one of our servers.  Latest version of software (12.5 update 4) still did not resolve despite being told it would help.  Acronis 11.7 was fine.  Can’t use v11 format (that works still) since program reverts to “auto” after each full.
• Issue #2: Cloud backup migration STILL has not completed.  We ended up backing up a server (300GB) from scratch.  That worked but took about 9 days.  Support has taken forever and our old backups never showed up.  Since Acronis “Fixed this” (for the third time), our backups started from scratch.  Complete waste of time.
• Issue #3: Network speed to the Acronis v12 backup data center in Ashburn is abysmal @ 3Mbps!  When we run the Acronis Speedtest to Asbhurn, VA it’s still only 8Mbps!  Acronis v11.7 backups to v11 space at a decent rate.  Speedtest to that same region with other providers are returning 82Mbps upload speeds! 

The more I read post, the more I realize Acronis' enterprise products are in a complete nose dive.

Good luck -- we're shopping for new solutions.

Sorry but this forum is for Acronis True Image 2016, you should be raising your issues with AB 12.5 in the Acronis Backup 12.5 Forum or else opening a Support Case directly with Acronis if you are unhappy with this business product.

Seniors Momement Warning

Steve, I thinks something very strange is going on with the Forum. New thread apparently are not ending up where intended. I suspect this is why there have been more than the usual number of posts in German ending up in ATI 2019 rather than the German language forum, and others ending up in the Off-topic forum.

Ian

Update: Probably this is not the explanation here as the post is appended to an existing thread. Time for a real cup of coffee?