Recover nonstop - The file(folder) already exists
When I chose my nonstop backup set from left pane and then press Recover Files in right pane, I get message 'The file(folder) already exists'.
This renders it impossible to recover any files in nonstop backup.
Is there a solution to this?
Thanks.
Alan


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Bobbo,
Thanks for your reply.
They are data files - pdf, doc,xlsx.
I can't get any further than error above when I press recover files. Hence your suggestions above can't even be tried.
Alan
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Alan, as a recovery issue, you should have free technical support (even if out of your 30 day support period). I would open a support case for this and have the techs take a look first.
18623: How to get Technical Support: Tips, Tricks and Useful Information
5. Recovery issue
- Related to recovery issues with the full version of the product
- Free of charge
- 24x7
- Not limited (Assistance with the recovery issue can be requested any time, even if you’re out of 30 days free support and don’t have PPI)
- Provided with e-mail and chat
Response time:
- 3 business days via e-mail
- immediate via chat
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